Datto Autotask PSA
Datto Autotask PSA: A broad IT-focused PSA that connects service delivery, projects, resources, time, and billing. Ranked #14 of 26 in Professional Services Automation Software by our editors (8.0/10); pricing: Pricing on request; best for IT services firms with service-desk needs.
At a glance
- Editor score8.0 / 10
- PricingPricing on request
- Best forIT services firms with service-desk needs
- Resource planningYes
- Facts checked20 Sep 2026
Where it wins
- Combines service desk, projects, resource planning, time, billing, and reporting
- AI assists with ticket triage, summaries, writing, and resolution notes
- Supports web, iOS, Android, APIs, and IT-focused integrations
Where it doesn't
- Pricing requires a demo or sales request
- Its broad feature set may exceed the needs of smaller teams
- Integration totals vary across Datto's official product pages
Our verdict on Datto Autotask PSA
Datto Autotask PSA is a cloud-based professional services automation platform for managed service providers, technology service providers, and internal IT teams. It brings together ITIL-aligned service-desk ticketing, project management, customer and account management, time tracking, contracts, billing, resource scheduling, reporting, documentation, and client collaboration. It is best suited to IT services firms that need service-desk operations connected to project delivery, utilization goals, billable work, and invoicing rather than a narrowly focused ticketing tool.
Pricing is handled through a demo or sales request instead of published plan tiers, so buyers will need a sales conversation to understand the commercial fit. The platform's scope is a central strength: project timelines, checklists, billing milestones, configurable contracts, dispatch, resource utilization analytics, automated invoicing, and a Client Portal cover operational and financial workflows in one system. AI-assisted ticket triage, summaries, writing, and resolution notes add focused support for service-desk work. Teams that need only basic ticket tracking, time capture, or scheduling may find this wider scope unnecessary.
Platform coverage includes browser access, native iOS and Android apps, REST and SOAP APIs, workflow automation, dashboards, and third-party integrations. Listed connections include Datto RMM, QuickBooks Online, QuickBooks Desktop, Xero, Microsoft Exchange Online, Microsoft Outlook, and Microsoft Entra ID. This makes Autotask a strong fit for IT organizations that need PSA functions connected to service-management and accounting workflows. It is less suitable for buyers seeking transparent self-serve pricing or a lightweight tool with a narrow operational focus.
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Datto Autotask PSA pricing
Datto Autotask PSA fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Resource planning | Yes |
| Utilization reporting | Yes |
| Project financials | Yes |
| Time tracking | Yes |
| Billing and invoicing | Yes |
| Client portal | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | 2FA |
| Support | Live chat, Phone, Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 250+ integrations: Datto RMM, QuickBooks Online, QuickBooks Desktop, Xero, Microsoft Exchange Online, Microsoft Outlook … See all → |
| Pricing | Pricing on request |
| Website | datto.com |
| Facts checked | 20 Sep 2026 |
Datto Autotask PSA integrations
Datto Autotask PSA lists 250+ integrations on its own site — the 7 named here are the ones its pages call out.
- Datto RMM
- QuickBooks Online
- QuickBooks Desktop
- Xero
- Microsoft Exchange Online
- Microsoft Outlook
- Microsoft Entra ID
See all Datto Autotask PSA integrations →
Alternatives to Datto Autotask PSA
- AcceloA full-cycle PSA platform for firms managing delivery, utilization, billing, and client work.9.3
- ProductiveA broad PSA suite for agencies that need planning, profitability, and automation.9.2
- ScoroScoro brings project delivery, resource planning, time, sales, and finance into one platform.9.1
See all Datto Autotask PSA alternatives →
Also Ranked In
Datto Autotask PSA is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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