Daktela WFM
Daktela WFM: A low-cost WFM option with forecasting, scheduling, and agent self-service. Ranked #18 of 24 in Call Center Workforce Management Software by our editors (7.5/10); pricing: Free plan · 14-day trial; best for small teams prioritizing low upfront cost.
At a glance
- Editor score7.5 / 10
- PricingFree plan · 14-day trial
- Best forSmall teams prioritizing low upfront cost
- Free planYes
- Paid from€20/mo
- Founded2005
- Facts checked20 Sep 2026
Where it wins
- Free Admin plan with full management and planning setup
- AI shift planning, traffic prediction, and skills-based scheduling
- Self-service for swaps, preferences, and time-off requests
Where it doesn't
- Adherence and intraday management are not verified
- Broad integrations are not established beyond listed connections
- Forecasting availability is described differently across product materials
Our verdict on Daktela WFM
Daktela WFM is a workforce management tool for omnichannel contact centres. It is designed for managers who need to forecast demand, define staffing requirements, create schedules, monitor compliance, and give agents control over preferences, swaps, and time-off requests. The product supports web and API access, with a real-time schedule widget for embedded visibility. Its feature set fits small contact-centre teams seeking a low-cost starting point rather than organisations requiring every advanced operational control from one system.
Pricing is a clear part of the product’s appeal. The Admin plan costs €0 per month and includes a full management and planning setup. The Agent plan costs €20 per month and adds AI shift planning, traffic prediction, and 24/7 support. A 14-day free trial is also available. Both plans are billed monthly. The published plans make Daktela WFM accessible for teams evaluating workforce management without a large upfront commitment, while the Agent tier is the relevant option for teams seeking the highlighted AI planning and support features.
Daktela WFM covers the core planning workflow with historical contact-centre demand forecasting, automatic schedule generation, skills-based scheduling, coverage planning, compliance monitoring, and agent self-service. It connects with Daktela Contact Centre, Google Calendar, Pinya HR, and Sloneek HR, and supports REST API connectivity. One qualification matters when evaluating forecasting: the product page labels data-driven forecasting as coming soon, while pricing and documentation describe AI-powered forecasting and traffic prediction. Teams should choose Daktela WFM for affordable forecasting and scheduling capabilities, especially within the Daktela ecosystem. Teams needing verified adherence management, intraday controls, or a broader integration footprint should compare alternatives.
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Daktela WFM pricing
All 2 Daktela WFM plans and prices →
Daktela WFM fact sheet
| Free plan | Yes |
|---|---|
| Paid from | €20/mo |
| Volume forecasting | Yes |
| Forecast granularity | Not verified |
| Adherence tracking | Not verified |
| Intraday management | Not verified |
| Skills-based scheduling | Yes |
| Agent self-service | Yes |
| Deployment model | Not verified |
| Free trial | 14 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | ISO 27001, GDPR |
| Support | Email, Phone, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Daktela Contact Centre, Google Calendar, Pinya HR, Sloneek HR |
| Pricing | Free plan · 14-day trial (source) |
| Website | daktela.com |
| Facts checked | 20 Sep 2026 |
Daktela WFM integrations
Daktela WFM lists 4 integrations on its own site.
- Daktela Contact Centre
- Google Calendar
- Pinya HR
- Sloneek HR
Alternatives to Daktela WFM
- Aspect WorkforceDeep forecasting, scheduling, and adherence tools for complex contact centers.9.4
- NiCE Workforce ManagementA broad WFM suite for complex, multi-channel contact-center operations.9.3
- Verint Workforce ManagementA broad workforce platform for enterprise teams managing voice, digital, and back-office work.9.2
See all Daktela WFM alternatives →
Also Ranked In
Daktela WFM is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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