CUBIC Utility Billing review
A broad municipal billing system for departments managing multiple utility services.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
CUBIC Utility Billing is a customer information and utility billing system for municipal utility operations. It supports customer account maintenance, multi-service billing, cash receipting, payment history, meter interfaces, rate management, online account access, payment processing, and usage reporting. The system covers water, sewer, wastewater, gas, electric, stormwater, fire protection, and trash and garbage services. Its positioning fits established municipal utility departments, from small single-service utilities to larger multi-service operations.
Pricing follows a contact-sales model through FREY Municipal Software rather than published plan tiers. The deployment choices are on-premises installation or hosted access through a browser or virtual connection, with web and Windows listed as supported platforms. That gives departments room to align deployment with their operating environment, while buyers should expect a sales-led process to understand costs and implementation requirements. The feature set also includes recurring customer payments, budget billing, installment billing, e-billing, and email notifications.
CUBIC’s strongest case is breadth within municipal utility billing. Rate maintenance and rate history reporting, automated meter-reading interfaces, online payment processing, customer portals, consumption graphs, and utility usage reporting bring core billing and account functions into one system. Its founding year of 1974 supports a long operating history. Departments seeking a focused municipal system with multi-service support should consider CUBIC, while a single-service operation or a team seeking general-purpose billing software may prefer a narrower alternative.
CUBIC Utility Billing pros and cons
- Where it wins
- Supports multi-service billing across eight municipal utility types
- Combines rates, meters, payments, portals, and usage reporting
- Offers on-premises installation and hosted browser or virtual access
- Where it doesn't
- Pricing requires contact with FREY Municipal Software
- The broad feature set may exceed a single-service utility’s needs
- Its focus is municipal utility operations rather than general billing
CUBIC Utility Billing fact sheet, pricing and score →
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