CrowdStrike Charlotte Agentic SOAR review
A strong fit for CrowdStrike users seeking agentic automation across security workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
CrowdStrike Charlotte Agentic SOAR is a cloud security orchestration, automation and response platform for security operations teams, particularly organizations using the CrowdStrike Falcon platform. It coordinates no-code agents, applications, deterministic workflows and custom security playbooks across identity, cloud, network, IT service management and collaboration tools. Teams can combine AI-driven activity with pre-built or custom playbooks, while choosing human approval or autonomous execution for supported processes.
Its strongest fit is a security operation that needs more than straightforward playbook automation. Charlotte supports multi-agent orchestration, alert triage and enrichment, threat intelligence analysis, native case management, and bidirectional MCP connectivity. It also supports third-party agents and provides workflow and agent execution logging and auditing. These capabilities create a broad operating model for coordinating security and IT actions, while the platform remains focused on security workflows rather than general-purpose business automation.
The plan structure separates core access from deeper SOAR functionality. Charlotte Agentic SOAR Essentials includes full Charlotte AI access and unlimited AgentWorks access, but has a limited workflow engine and limited case management. Charlotte Agentic SOAR adds a detection triage agent, full SOAR workflow capabilities, case management and bidirectional MCP access. Pricing is credit-based and requires contacting CrowdStrike, and there is no free plan. A 15-day trial is presented for CrowdStrike generally rather than as a separately priced Charlotte Agentic SOAR plan. Choose Charlotte for CrowdStrike-centered teams that need agentic orchestration, auditable automation and cross-ecosystem connectivity; teams seeking a free tier or simpler standalone automation tool should look elsewhere.
CrowdStrike Charlotte Agentic SOAR pros and cons
- Where it wins
- No-code agents, deterministic workflows and multi-agent orchestration
- Configurable human approvals or autonomous execution with audit logging
- Case management, triage, enrichment and threat intelligence analysis
- Where it doesn't
- No free plan; pricing is credit-based and requires contacting CrowdStrike
- Essentials limits the workflow engine and case management
- The 15-day trial is presented for CrowdStrike generally, not as a separate Charlotte plan
CrowdStrike Charlotte Agentic SOAR fact sheet, pricing and score →
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