Condens review
Affordable AI-assisted research analysis with collaboration and repository tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Condens is a web-based UX research repository and analysis platform for researchers, product teams, and organizations. It centralizes recordings, transcripts, notes, survey data, highlights, tags, and findings, then adds AI-assisted tagging, sentiment analysis, thematic clustering, summaries, and evidence-backed search. It suits teams that want research analysis, repository management, collaboration, and stakeholder sharing in one cloud-based workspace.
Published plans show a 15-day free trial and a Lite tier at €15 per month or €165 per year. Lite includes one contributor, unlimited automated transcription, unlimited projects, analysis features, and basic integrations. Business is shown at €500 per month when billed annually, with five contributors, unlimited viewers, AI search and analysis, ChatGPT and Claude connections, and advanced integrations. Enterprise includes at least five contributors, unlimited viewers, the Condens API, advanced anonymization and redaction, plus custom terms, SLAs, and data-retention policies. Enterprise pricing is handled through sales.
Its strongest fit is for research teams that need more than transcription: multilingual transcripts, speaker recognition, AI-generated bookmarks, collaborative whiteboards, affinity mapping, published findings, and read-only stakeholder access cover the path from raw conversations to shared evidence. Connections include Zoom, Google Drive, Microsoft Cloud Storage, Microsoft Teams, Slack, Zapier, Figma, Miro, UserTesting, Zendesk, ChatGPT, Claude, the Condens API, and the Condens MCP Server. Teams seeking a free product, a single-contributor workflow beyond Lite, or analysis centered on sources outside conversations should consider a narrower alternative. Larger organizations may prefer Enterprise for APIs, anonymization, access controls, and tailored retention policies.
Condens pros and cons
- Where it wins
- AI tagging, sentiment analysis, clustering, summaries, and search
- Multilingual transcription with speaker recognition
- API, MCP, collaboration, anonymization, and access controls
- Where it doesn't
- No free plan is available
- Lite includes one contributor
- Analysis sources focus on conversations
Condens fact sheet, pricing and score →
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