Cobrowse.io review
A focused co-browsing platform with strong visual assistance and flexible deployment options.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Cobrowse.io is a customer-support co-browsing platform for teams that need to guide customers through websites, mobile applications, third-party sites, and PDF content. It supports real-time collaboration between human or AI agents and customers, with screen sharing, full-device sharing, visual guidance, remote control, recording, and sensitive-data redaction. The product is suited to customer-focused businesses, contact centers, and regulated organizations that need visual assistance across web and mobile channels.
Pricing is straightforward across the two named-agent plans. The web plan costs $18 per agent per month when billed annually and includes co-browsing on the web with all features included. The web-and-mobile-apps plan costs $36 per agent per month, also billed annually, and extends co-browsing to web and mobile applications. Both paid plans include all features, while the Custom plan is aimed at larger deployments and adds alternate licensing, enablement services, 24/7 incident response, and self-hosting. There is no free plan, so teams should budget for paid access from the start.
Cobrowse.io fits support environments that already rely on major customer-service systems. Listed integrations include Salesforce, Talkdesk, Zendesk, Intercom, Genesys, Freshworks, NICE CX, Microsoft Dynamics 365, Five9, ServiceNow, and custom integrations. Its platform coverage includes web, Windows, macOS, iOS, Android, API access, and self-hosted deployment. Privacy controls such as redaction and private-by-default settings complement session recording and event logs. Choose Cobrowse.io when visual support across web and mobile matters; teams seeking a free entry tier or a narrower web-only tool may find its paid structure less suitable.
Cobrowse.io pros and cons
- Where it wins
- Web plan includes all features at $18 per agent monthly, billed annually
- Supports co-browsing, screen sharing, annotation, recording, redaction, and remote control
- Offers 11 integrations plus self-hosted and on-premises deployment options
- Where it doesn't
- No free plan is listed
- The $18 rate applies to web; web and mobile apps cost $36
- Large agent counts and self-hosting are reserved for the Custom plan
Cobrowse.io fact sheet, pricing and score →
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