CMTS review
A self-hosted investigation system with structured workflows, evidence, reporting, and audit tracking.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
CMTS is a configurable, web-based case management and tracking system for organizations handling sensitive investigations. Its stated audiences include government agencies, human resources teams, ethics offices, and compliance-driven groups. The product brings complaint and tip intake, investigation workflows, case records, evidence attachments, document storage, notifications, dashboards, reporting, permissions, advanced search, and audit-ready activity tracking into one system. It supports both web access and self-hosted deployment, including installation on an organization’s existing server.
Pricing is structured around annual SaaS license bands: 1–5 users, 6–15 users, 16–30 users, 31–50 users, and 51–75 users. Annual licensing starts at 24057.93. Each listed plan includes software updates and maintenance, phone and email support, AWS cloud hosting, 100 GB of storage for the first three bands, 200 GB for 31–50 users, and 300 GB for 51–75 users. On-premise installation is supported across the listed plans. This structure fits organizations that can plan around defined user groups and want hosting, maintenance, and support included with the license.
The standout strength is breadth across the investigation record: intake, configurable workflows, evidence and documents, time-based and event-based notifications, dashboards, predefined and ad hoc reports, role-based access restrictions, search, and activity tracking. CMTS also lists connections with HR systems, email servers, and spreadsheets, which can help align investigation work with existing administrative processes. Organizations needing a controlled system for workplace complaints, regulatory matters, or other sensitive cases should consider CMTS, especially when self-hosting is important. Teams seeking a free product, highly flexible user-by-user pricing, or dedicated interview and remediation workflows should look elsewhere.
CMTS pros and cons
- Where it wins
- Configurable workflows, fields, permissions, and case search
- Evidence storage, document management, reporting, and dashboards
- Web access with AWS hosting or on-premise installation support
- Where it doesn't
- Paid annual licensing starts at 24057.93
- Plans are organized by user bands rather than a single flexible tier
- The listed feature set does not include interview or remediation workflows
CMTS fact sheet, pricing and score →
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