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CMI JusticeConnect review

#12 of 23 in Public Safety softwareLaw Enforcement Software

Cloud and mobile access to CMI dispatch and records, with field tools and reporting.

8.3/10Editor score
Contact CMI
CMI JusticeConnect8.3 Contact CMI

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

CMI JusticeConnect is a cloud and mobile access platform for public safety agencies already using CMI CAD and records management systems. Its web and mobile apps extend dispatch, incident, ticket and master-name records to users away from a desktop workstation. Law enforcement and other public safety teams can also access eCitation tools, vehicle and unit location, call and case notifications, and reports. The product is aimed at agencies that need operational information in the field rather than a replacement for their underlying CMI systems.

The field view brings several operational elements together: a common operational picture can display dispatch calls, units and map layers, while automatic vehicle and unit location supports awareness of where resources are. Users can create and access eCitations, and dispatch, incident and person detail reports provide additional ways to review records. Integrations include WEBLEDS, ImageTrend, Emergency Reporting / ESO, PulsePoint, EnRoutePro and First Due. Availability across web, Windows, iOS, Android and API supports a range of agency environments, though the central dependency remains connection to CMI SQL databases and CMI’s CAD and records systems.

Security and administration features include FIDO2/passkey authentication, device provisioning, CJIS access auditing and administration reports. The service is hosted in Microsoft Azure Government, and support channels include phone, email and documentation. Licensing is agency-based and requires a quote, so procurement requires a conversation with CMI rather than selection from public plan tiers. JusticeConnect is a fit for agencies seeking remote access to their CMI operational records and field functions. Agencies seeking a standalone dispatch system or a product established to handle emergency call-taker workflows should consider alternatives.

CMI JusticeConnect pros and cons

  • Where it wins
    • Provides mobile and web access to dispatch, incident, ticket and master-name records
    • Combines eCitation, AVL and a map-based common operational picture
    • Includes FIDO2/passkey authentication and CJIS access auditing
  • Where it doesn't
    • Requires CMI CAD and records systems as its data source
    • Agency-based licensing requires a sales quote
    • Does not establish emergency call-taker workflows

CMI JusticeConnect fact sheet, pricing and score →

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