CM.com WhatsApp Business Platform
CM.com WhatsApp Business Platform: A broad messaging platform for enterprises that need WhatsApp API access and fallback channels. Ranked #13 of 32 in WhatsApp Business API Providers by our editors (7.8/10); pricing: Paid; best for mature enterprises needing multichannel messaging.
At a glance
- Editor score7.8 / 10
- PricingPaid
- Best forMature enterprises needing multichannel messaging
- Shared inboxYes
- Founded1999 · Breda, Netherlands
- Facts checked19 Sep 2026
Where it wins
- Combines API access, shared agent inbox, templates, and rich media
- Supports chatbots, analytics, and a WhatsApp sandbox
- Offers fallback channels including SMS, RCS, and Viber
Where it doesn't
- Pricing combines subscriptions or bundles with WhatsApp messaging charges
- Message bundles are priced on request
- Advanced throughput and connection options may exceed smaller teams’ needs
Our verdict on CM.com WhatsApp Business Platform
CM.com WhatsApp Business Platform gives businesses API-based access to WhatsApp messaging alongside customer support, marketing, commerce, and authentication tools. Its mix of a RESTful Business Messaging API, shared Agent Inbox, campaign tools, templates, rich media, chatbots, and analytics suits mature enterprises that need more than a basic WhatsApp connection. Web and API access are listed, and a sandbox supports testing. The scope may be more than a small team needs if its priority is only sending straightforward WhatsApp messages.
Its multichannel design is a key fit for businesses that need conversations to extend beyond WhatsApp. Listed integrations include SMS, RCS, Viber, Apple Messages for Business, and the CM.com platform, with multichannel fallback available. Template creation and approval workflows, images and documents, and automated conversation responses cover common messaging operations. This breadth can help teams coordinate customer interactions and connect messaging with existing systems; organizations seeking a WhatsApp-only tool may prefer a narrower provider.
Published plans show different capacity and connection options: Go includes one profile, HTTP endpoint connection, multichannel fallback, and platform tools and insights; Basic includes five profiles, throughput of 50 messages per second, and mail-to-text connection. Advanced raises the listed profile count to 15 and throughput to 100 messages per second, adding SMPP connections and high-priority processing. Custom supports throughput up to 1,000 messages per second, unlimited SMPP connections, and direct operator routes. Pricing combines CM.com subscriptions or bundles with WhatsApp-related messaging charges; message bundles are priced on request, and regional pricing may differ. Choose CM.com when the channel mix, inbox, and throughput options matter; consider an alternative if transparent, simple pricing is central.
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CM.com WhatsApp Business Platform pricing
All 4 CM.com WhatsApp Business Platform plans and prices →
CM.com WhatsApp Business Platform fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Shared inbox | Yes |
| Template management | Yes |
| Media messaging | Yes |
| Automation workflows | Yes |
| Message pricing model | Hybrid |
| Included team users | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Integrations | 6 integrations: WhatsApp Business, SMS, RCS, Viber, Apple Messages for Business, CM.com platform |
| Pricing | Paid (source) |
| Website | cm.com |
| Facts checked | 19 Sep 2026 |
CM.com WhatsApp Business Platform integrations
CM.com WhatsApp Business Platform lists 6 integrations on its own site.
- WhatsApp Business
- SMS
- RCS
- Viber
- Apple Messages for Business
- CM.com platform
Alternatives to CM.com WhatsApp Business Platform
- 360dialogAPI access with messaging tools and a shared inbox, starting at $59 per number monthly.9.3
- BotSailorA low-cost WhatsApp automation platform with AI agents, visual flows and a shared inbox.9.2
- AiSensyWhatsApp automation with AI agents, shared inboxes, and commerce tools.9.1
See all CM.com WhatsApp Business Platform alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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