CM.com Mobile Service Cloud
CM.com Mobile Service Cloud: A broad WhatsApp and omnichannel workspace for large teams that need AI assistance. Ranked #24 of 34 in WhatsApp Customer Service Software by our editors (7.0/10); pricing: Pricing on request; best for large omnichannel teams needing AI assistance.
At a glance
- Editor score7.0 / 10
- PricingPricing on request
- Best forLarge omnichannel teams needing AI assistance
- Shared inboxYes
- Founded1999 · Netherlands
- Facts checked22 Sep 2026
Where it wins
- Skills-based routing helps direct conversations to the right agents.
- AI supports answer suggestions, writing, translation, and summaries.
- WhatsApp messaging, rich media, and approved templates are supported.
Where it doesn't
- There is no free plan.
- The product is available on the web platform.
- WhatsApp channel costs are separate from listed plan prices.
Our verdict on CM.com Mobile Service Cloud
CM.com Mobile Service Cloud is a customer-service workspace for businesses with support teams handling conversations across multiple channels. Its shared inbox brings together WhatsApp, email, voice, SMS, Facebook Messenger, Instagram, Telegram, and Apple Messages for Business. The product suits organizations that need more than a WhatsApp inbox, especially larger omnichannel teams that want skills-based routing, customer profiles, collaboration, reporting, scripted chatbots, and AI assistance in one web-based service environment.
The strongest fit is its combination of channel breadth and conversation management. Agents can work from a shared omnichannel inbox, use predefined responses and quick replies, and route conversations by skills. WhatsApp support includes two-way messaging, rich media, and approved message templates. Customer profiles extend across plans, with one integration in Advanced and multiple integrations in Pro. AI features add answer suggestions, writing assistance, translation, and summaries, while reporting ranges from basic statistics to advanced and automated reporting. Integrations include CM.com products as well as WhatsApp, email, SMS, voice, and social channels.
The published plans show a paid structure with Basic, Advanced, and Pro tiers. Basic includes the Agent Inbox, predefined responses, basic statistics and reporting, a scripted chatbot, and email support. Advanced adds a customer profile with one integration, up to 10 communications streams, team collaboration, and VoIP integration, with a minimum of 5 users. Pro adds multiple customer-profile integrations, up to 50 communications streams, advanced reporting, and conversion tracking, also with a minimum of 5 users. Pricing varies by region and annual billing, while WhatsApp channel costs are separate. Choose it for broad channel coverage and AI-supported service operations; smaller teams wanting a free plan or a simpler standalone inbox should look elsewhere.
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CM.com Mobile Service Cloud pricing
All 3 CM.com Mobile Service Cloud plans and prices →
CM.com Mobile Service Cloud fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Shared inbox | Yes |
| Conversation routing | Skill_based |
| Included agent seats | Not verified |
| Included WhatsApp numbers | Not verified |
| Conversation retention | Not verified |
| Team collaboration | Yes |
| WhatsApp templates | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, ISO 27001, PCI DSS |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: Conversational AI Cloud, Mobile Marketing Cloud, Conversational Channels |
| Pricing | Pricing on request (source) |
| Website | cm.com |
| Facts checked | 22 Sep 2026 |
CM.com Mobile Service Cloud integrations
CM.com Mobile Service Cloud lists 3 integrations on its own site.
- Conversational AI Cloud
- Mobile Marketing Cloud
- Conversational Channels
Alternatives to CM.com Mobile Service Cloud
- Go4whatsupA WhatsApp support workspace with advanced routing, AI, automation, and a free plan.9.4
- WABPOA broad free WhatsApp workspace with shared inbox, automation, campaigns, and APIs.9.3
- WBIZA free WhatsApp support workspace with SLA routing, automation, AI handoff and calling.9.2
See all CM.com Mobile Service Cloud alternatives →
Also Ranked In
CM.com Mobile Service Cloud is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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