Cloutly review
A broad reputation platform for multi-site businesses managing reviews, messages and listings.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Cloutly is a customer-experience and reputation management platform for service businesses ranging from single locations to multi-location groups and franchise networks. It combines review collection through email, SMS, QR codes and links with monitoring, AI-assisted reply drafting, website widgets and a unified inbox for reviews, SMS, email and social messages. Its web and API access, plus integrations with Square, Mindbody, Zenoti, Nookal, Clover, HubSpot, Klaviyo, Mailchimp, Xero and Zapier, support businesses that need reputation workflows connected to existing systems.
Pricing is organized by location. The Starter plan costs US$39 per location per month and includes Google and Facebook review collection, 50 SMS credits per month, website review display, review QR codes and automatic social sharing. Essentials costs US$55 per location per month and adds 39 review-site connections, two-way SMS messaging, video testimonials, Facebook Messenger and Instagram DMs, and lead-capture forms. Growth costs US$69 per location per month and adds competitor analysis and tracking, a staff leaderboard, review insights and Ask, AI search visibility, AI lead-capture chatbots and listings management. Enterprise adds portfolio-wide analysis, multi-venue roll-ups, custom integrations, roles and rollout planning, plus founder-led support.
The strongest fit is a business that needs wide review coverage and coordinated response work across locations. Cloutly monitors sources ranging from Google, Facebook, Yelp and TripAdvisor to booking, healthcare, property, automotive and software-review sites. Its REST API and platform integrations can help connect reputation activity with operational and marketing tools. Businesses focused only on basic Google and Facebook collection may find Starter sufficient, while those needing broader monitoring, competitor analysis, listings management or portfolio reporting will need a higher tier. A 14-day trial provides an evaluation period, but there is no free plan.
Cloutly pros and cons
- Where it wins
- Monitors reviews across 39 review sites
- AI-assisted replies and unified messaging across key channels
- Growth adds competitor tracking, insights and listings management
- Where it doesn't
- No free plan; paid access starts at $39 per location monthly
- Advanced capabilities require higher-priced plans
- Per-location pricing can increase across larger portfolios
Cloutly fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update