ClearlyRated review
Industry-tailored NPS surveys and benchmarks for recruiting and staffing firms.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
For recruiting and staffing firms that want to measure client satisfaction against industry peers, ClearlyRated combines tailored NPS surveys with benchmarking, response review, and reputation tools. Its surveys use ready-made industry questions and can be scheduled and personalized for email distribution, with optional SMS invitations. Real-time dashboards and alerts surface satisfaction results and potential client issues; teams can also categorize open-ended feedback by sentiment using AI. The focus is B2B professional service firms, rather than a general-purpose survey workflow for every organization.
Recruitment-system fit is a notable part of its appeal. ClearlyRated supports Bullhorn, Bullhorn for Salesforce, and Erecruit, alongside Salesforce and Microsoft Dynamics 365. Survey response syncing and automation are available through supported CRM and ATS integrations. The product also includes issue tracking and resolution, testimonials, and online profiles, extending its use beyond collecting a score. Organizations without one of these systems can still use the web platform, but the listed integration set is oriented toward these ecosystems.
Pricing is contact-sales, with customized package pricing based on firm size and survey frequency; the published plan names are Plus, Premium, and Enterprise. Plus highlights data segmentation, issue tracking and resolution, and enhanced profile pages. Premium adds a custom NPS dashboard, a “Best Of” award program, and full customer service. Enterprise highlights full survey automation, an enhanced integration suite, and maximum flexibility. A qualifying free client survey is available for a limited number of contacts, but this is not an ongoing free plan, and SMS adds cost. ClearlyRated is a better fit for firms seeking industry benchmarks and recruitment-system workflows than for buyers prioritizing fixed self-serve pricing or a broad, general survey tool.
ClearlyRated pros and cons
- Where it wins
- Industry-specific NPS surveys include ready-made questions and peer benchmarks
- Dashboards, alerts, and issue tracking help teams follow up on client feedback
- Integrates with Bullhorn, Bullhorn for Salesforce, Erecruit, Salesforce, and Dynamics 365
- Where it doesn't
- Subscription prices are customized and require a demo or quote
- SMS invitations cost extra and are sent alongside email invitations
- No ongoing free plan; the qualifying free client survey is limited to a number of contacts
ClearlyRated fact sheet, pricing and score →
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