Clarity
Clarity: Shared records, service workflows and audit reporting for multi-program human-service agencies. Ranked #112 of 175 in Case Management Software by our editors (3.0/10); pricing: Paid; best for human-service programs coordinating participant care.
At a glance
- Editor score3.0 / 10
- PricingPaid
- Best forHuman-service programs coordinating participant care
- Free planNo
- Case intake formsYes
- Facts checked22 Sep 2026
Where it wins
- Keeps participant records shared across programs
- Connects intake, referrals, assessments and service logging
- Includes care plans, reporting and a full audit trail
Where it doesn't
- Core User is a paid license, with no free plan
- Google Calendar is the only listed integration
- Mobile field reporting is through Sentinel, not the web platform
Our verdict on Clarity
For multi-program human-service agencies, Clarity brings participant records, intake, referrals, assessments, service logs and care plans into one case-management system. Its stated use spans programs such as recovery, re-entry, child welfare, domestic violence, human trafficking, veteran services and enhanced care management. Shared records can support coordination across programs, while roles and permission groups provide controls over access. Clarity is aimed at organizations managing participant care across services, rather than teams looking only for a basic contact database.
The workflow coverage is a notable strength: intake and referral submissions can convert to client records, assessments support custom instruments, auto-scoring and routing, and staff can log individual or group services. Care plans include goals and milestones; configurable notifications and triggers add workflow automation. Forms can be embedded or used standalone, with conditional blocks. Reporting, exports and a full audit trail round out the recordkeeping tools. Mobile field reporting is offered through Sentinel, while the listed platform is web-based; agencies should assess whether that arrangement suits staff working outside the office.
The published plan information names a paid Core User license, and there is no free plan. Google Calendar is the listed integration, so agencies with broader ecosystem requirements should check fit before choosing Clarity. Its broad case-management scope is most relevant to programs that need shared participant histories, structured assessments, service documentation and reporting in one system. It may be less suitable for buyers seeking a free option or a product centered on extensive integrations. Organizations should also evaluate how the Sentinel field-reporting component fits their mobile workflows and implementation needs.
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Clarity pricing
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Clarity fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Case intake forms | Yes |
| Workflow automation | Yes |
| Custom case fields | Not verified |
| Audit trail | Yes |
| Reporting dashboards | Yes |
| Mobile apps | Not verified |
| Deployment | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 1 integrations: Google Calendar |
| Pricing | Paid (source) |
| Website | claritycm.com |
| Facts checked | 22 Sep 2026 |
Clarity integrations
Clarity lists 1 integrations on its own site.
- Google Calendar
Alternatives to Clarity
- UiPath Maestro Case ManagementAI-assisted case orchestration for complex, document-heavy enterprise processes.9.4
- ServiceNow HR Service DeliveryA broad HR service suite for enterprises that need cases, workflows, portals, and AI.9.3
- Pega Investigative Case ManagementA broad investigation framework for agencies managing complex cases from intake through resolution.9.2
See all Clarity alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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