ChoiceCloud PBX review
A low-cost cloud phone system with queues, IVR, and multiple calling endpoints.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ChoiceCloud PBX is a cloud-hosted business phone system for small businesses and distributed teams that want calling across browser, mobile, desktop, and compatible SIP desk phones. It combines PBX calling with CRM capabilities and includes features such as voicemail, call forwarding, recording, reporting, and international virtual numbers. The service suits teams seeking several ways to handle business calls without relying on desk phones alone; its five-extension limit makes it a less natural fit for larger deployments.
The monthly plans scale by number type and included PBX services. PBX Start-up costs £4.99 per month and includes one UK virtual number, on-demand call recording, and desktop and mobile apps; IVR and call queues are add-ons. PBX Flexi is £6 per month and includes two UK virtual numbers, with recording and the same apps; IVR and queues remain add-ons. At £10 per month, PBX-World Bundle includes one UK virtual number and one USA international DID, on-demand recording, WebRTC, mobile apps, a VoIP desk phone, and advanced PBX services. Teams that need included advanced services or an international number may find the Bundle more appropriate than the lower-priced tiers.
Calling options include multi-level IVR, queues and ring groups, out-of-hours routing, and browser-based WebRTC alongside mobile softphone apps. Available integrations include Microsoft Teams, Google Contacts, Active Sync, Vonage API, and Dinstar GSM gateways. This gives teams some links to collaboration, contact, and telephony systems, though buyers with broader integration requirements should check whether those named services cover their workflows. Email, ticket, and documentation support are listed. Choose ChoiceCloud PBX for a small team that values multiple endpoints and configurable call handling; look elsewhere if the five-extension ceiling or add-on pricing for IVR and queues does not fit.
ChoiceCloud PBX pros and cons
- Where it wins
- PBX Start-up is £4.99 per month with a UK virtual number included
- Supports browser, mobile, desktop, and compatible SIP desk-phone calling
- Call recording, voicemail, reporting, and call-centre analytics are available
- Where it doesn't
- The extension limit is five
- IVR and call queues are add-ons on PBX Start-up and PBX Flexi
- Listed integrations are limited to five services
ChoiceCloud PBX fact sheet, pricing and score →
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