Chatway review
A free-to-start website chat tool; paid tiers add store data sync, automation, and team tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Chatway gives businesses a website chat widget and shared inbox for conversations with visitors. Its free plan includes live chat, iOS and Android apps, FAQs, and canned responses, making it a fit for individuals and small stores beginning with visitor messaging. For stores that need support conversations tied to shopping activity, paid plans add Shopify and WooCommerce customer, order, and cart data sync. The emphasis is on handling customer messages across a website and selected messaging channels, rather than serving as a general-purpose store platform.
The Business plan is the least expensive paid option: according to the vendor's pricing page, it costs $39 per month with monthly billing, or $31 per month when billed annually. It adds Shopify and WooCommerce sync, automation workflows, real-time visitor insights, and integrations for WhatsApp, Facebook Messenger, Instagram, and email. The page also lists a 14-day free trial. Plus costs $199 monthly or $159 per month with annual billing, and adds team management, multiple widgets and inboxes, while retaining automation workflows. Enterprise lists custom seats and teams, custom conversation limits, advanced roles and permissions, and audit logs; its price is not specified here.
WordPress, Shopify, WooCommerce, and Wix are listed integrations, alongside the messaging channels and Mailchimp. API, webhooks, and MCP support offer additional connection options, and GDPR is listed in its compliance information. The tier progression makes sense for a small store that needs order context first and expects to add automation or shared channels; Plus is more relevant when multiple inboxes and team management matter. A business looking for support beyond documentation, or a store wanting those sync features without moving to a paid tier, may find the fit less suitable.
Chatway pros and cons
- Where it wins
- Free plan includes website chat, mobile apps, FAQs, and canned replies
- Business syncs Shopify and WooCommerce customer, order, and cart data
- Connects chat with WhatsApp, Messenger, Instagram, and email
- Where it doesn't
- Store data sync and listed messaging integrations require a paid plan
- Business starts at $39 monthly; annual billing is a lower monthly equivalent
- Support channels listed are documentation
Chatway fact sheet, pricing and score →
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