ChatterMate
ChatterMate: A flexible omnichannel chatbot builder with open-source deployment and human escalation. Ranked #59 of 257 in Chatbot Builders by our editors (3.6/10); pricing: Free plan; best for teams wanting open-source omnichannel AI chat.
At a glance
- Editor score3.6 / 10
- PricingFree plan
- Best forTeams wanting open-source omnichannel AI chat
- Free planYes
- Paid from$19/user/mo
- Deployment channelsMultichannel
- Facts checked21 Sep 2026
Where it wins
- Grounds AI answers in PDFs, URLs, and other knowledge sources
- Supports visual workflows, shared inboxes, and contextual human handoff
- Offers managed cloud, self-hosted, API, and nine customer-facing channels
Where it doesn't
- The Free plan covers Chat, Knowledge Base, and Human handover only
- API Access and MCP Tools begin on the Pro plan
- Advanced capabilities require per-agent monthly paid tiers
Our verdict on ChatterMate
ChatterMate is an open-source AI customer support platform for teams that want chatbot assistance across web chat, email, WhatsApp, SMS, Messenger, Instagram, Telegram, LINE, and Slack. It combines answers grounded in uploaded PDFs, URLs, and knowledge sources with visual drag-and-drop workflows, human handoff with conversation context, and a shared inbox for AI and human conversations. Its help center can be generated from the same knowledge base, while lead capture and CRM routing extend the product beyond basic question answering.
The pricing structure starts with a Free plan at $0 per month, including Chat, Knowledge Base, and Human handover. Base costs $19 per agent per month and adds Analytics, Custom Branding, Team Collaboration, Workflow, Roles & Advanced Settings, and Custom Models. Pro costs $39 per agent per month and adds AI ticketing, Lead capture, Chat Initiation, API Access, MCP Tools, and Priority Support. Teams evaluating the product can therefore start with core chatbot and handoff functions, then move to paid tiers for collaboration, customization, automation, and developer access.
Platform fit is a central strength. ChatterMate is available as managed cloud software or self-hosted deployment, with REST API, webhooks, and MCP tools for extending workflows. Integrations include Slack, Shopify, Jira, Zendesk, and HubSpot, supporting customer service, commerce, project, and CRM use cases. Teams should pick ChatterMate when open-source availability, omnichannel coverage, knowledge-grounded answers, and human escalation matter together. It is less suitable for teams that need advanced analytics, custom models, API access, or MCP tools without moving beyond the Free plan.
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ChatterMate pricing
All 3 ChatterMate plans and prices →
ChatterMate fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $19/user/mo |
| Deployment channels | Multichannel |
| Visual flow builder | Yes |
| AI bot generation | Yes |
| Knowledge-base answers | Yes |
| Human handoff | Yes |
| Included conversations | 1000 /mo |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Support | Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 8 integrations: Slack, Shopify, Jira, Zendesk, HubSpot, Webhooks … |
| Pricing | Free plan (source) |
| Website | chattermate.chat |
| Facts checked | 21 Sep 2026 |
ChatterMate integrations
ChatterMate lists 8 integrations on its own site.
- Slack
- Shopify
- Jira
- Zendesk
- HubSpot
- Webhooks
- REST API
- MCP tools
Alternatives to ChatterMate
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
See all ChatterMate alternatives →
Also Ranked In
ChatterMate is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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