Chatsi
Chatsi: A specialized ecommerce chatbot for product discovery, recommendations, and support. Ranked #231 of 257 in Chatbot Builders by our editors (3.0/10); pricing: Paid; best for commerce brands needing product recommendation chat.
At a glance
- Editor score3.0 / 10
- PricingPaid
- Best forCommerce brands needing product recommendation chat
- Free planNo
- Paid from$1,200/mo
- Deployment channelsWebsite
- Facts checked21 Sep 2026
Where it wins
- Conversational recommendations and natural-language catalog search
- Ingests products, FAQs, reviews, documents, images, and videos
- Integrates with Shopify, WooCommerce, Magento, and more
Where it doesn't
- Starts at $1,200 per month on the Lite plan
- Deploys through websites rather than broader channels
- Focused on ecommerce rather than general-purpose chatbot use
Our verdict on Chatsi
Chatsi is an AI ecommerce chatbot and sales assistant for brands that want to help shoppers find products, answer product questions, and move conversations toward purchase. It supports conversational recommendations, natural-language catalog search, multilingual customer support, brand voice configuration, analytics, and support handoff. Its knowledge base can use product information, FAQs, reviews, manuals, documents, images, and videos, with intent-based routing for answering, recommending, or escalating. Chatsi is aimed at stores and commerce teams operating on platforms such as Shopify, WooCommerce, Salesforce Commerce Cloud, Magento, BigCommerce, Miva, and WordPress.
Pricing is positioned for businesses with a defined ecommerce use case. The Lite plan costs $1,200 per month and includes AI shopping assistance, a simple knowledge base, assisted onboarding, Shopify-native setup, and performance dashboards. Pro adds natural-language searching, white-glove onboarding, and in-product-page AI engagement prompts. Enterprise adds a dedicated support manager, self-improving AI, enterprise governance and SLA, and white-glove onboarding. A 30-day proof-of-concept trial is available for some customers, while Lite is the clearly priced entry point. The structure suits brands prepared to invest in a specialized shopping assistant rather than teams seeking a low-cost chatbot.
Its strongest fit is commerce discovery: product recommendations, catalog search, rich content ingestion, multilingual conversations, analytics, and escalation work together around the buying journey. The integration set also covers several major commerce platforms and Gorgias. The trade-off is scope and deployment: Chatsi is website-focused, and its $1,200 monthly starting price makes it a substantial commitment. Choose it when product guidance and ecommerce integrations are central requirements; choose another chatbot when you need broader deployment channels, a general-purpose assistant, or a lower entry price.
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Chatsi pricing
All 3 Chatsi plans and prices →
Chatsi fact sheet
| Free plan | No |
|---|---|
| Paid from | $1,200/mo |
| Deployment channels | Website |
| Visual flow builder | Not verified |
| AI bot generation | Yes |
| Knowledge-base answers | Yes |
| Human handoff | Yes |
| Included conversations | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR |
| Support | Email, Live chat, Tickets, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 8 integrations: Shopify, WooCommerce, Salesforce Commerce Cloud, Magento, BigCommerce, Miva … |
| Pricing | Paid (source) |
| Website | chatsi.ai |
| Facts checked | 21 Sep 2026 |
Chatsi integrations
Chatsi lists 8 integrations on its own site.
- Shopify
- WooCommerce
- Salesforce Commerce Cloud
- Magento
- BigCommerce
- Miva
- WordPress
- Gorgias
Alternatives to Chatsi
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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