Chatasist review
A broad support workspace combining AI chat, agents, ticketing, CRM, and calls.
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
Chatasist is an omnichannel customer-support platform for teams managing conversations across website chat, WhatsApp, Telegram, Facebook, Instagram, and email. Its core workspace combines an embeddable website widget, a shared inbox for AI and human agents, ticketing, lightweight CRM features, customer identification, CSAT surveys, and voice and video calls. Teams can let an AI agent answer from a knowledge base while human agents take over conversations when needed. Web, iOS, Android, and API access support teams working across customer-facing and operational channels.
Pricing is structured around seats, channels, AI resolutions, history, and collaboration features. The Free plan costs $0 per month and includes 2 seats, 1 channel, a website widget, 100 AI resolutions per month, and 7-day message history. Starter costs $49 per month for 5 seats, unlimited channels, 500 AI resolutions, and 180-day message history, with a 7-day free trial. Growth is $149 per month for 15 seats and adds WhatsApp support, 1,500 AI resolutions, audio calls, and white label. Scale costs $449 per month for 50 seats, 4,500 AI resolutions, audio and video calls, white label, and full API access. Enterprise is $1,499 per month for 150 seats, 15,000 AI resolutions, audio and video calls, white label, SSO on request, and full API access.
The standout capability is the combination of AI knowledge grounding and a human-agent inbox. Knowledge can be ingested from URLs, files, and text, while ticketing includes Kanban boards and email-thread tickets. The platform connects with Notion, Confluence, GitHub, Google Drive, Zendesk Help Center, Dropbox, Slack, OneDrive / SharePoint, HubSpot, Pipedrive, Salesforce, Intercom, Close, Apollo, and Microsoft Teams. Chatasist suits teams that want support, automation, CRM context, and ticket management together; teams seeking a narrower live-chat tool may not need its broader workspace or higher-tier pricing.
Chatasist pros and cons
- Where it wins
- AI answers grounded in content from URLs, files, and text
- Combines live-agent chat, ticketing, CRM, CSAT, voice, and video
- Supports web, mobile, API, messaging, email, and named integrations
- Where it doesn't
- Free plan is limited to 2 seats, 1 channel, and 100 AI resolutions
- Paid plans start at $49 per month with monthly billing
- SSO is available on request only on the Enterprise plan
Chatasist fact sheet, pricing and score →
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