Chat360
Chat360: A flexible choice for enterprise teams needing omnichannel, self-hosted chatbot deployment. Ranked #106 of 257 in Chatbot Builders by our editors (3.0/10); pricing: Pricing on request · 14-day trial; best for enterprise omnichannel bots with self-hosting.
At a glance
- Editor score3.0 / 10
- PricingPricing on request · 14-day trial
- Best forEnterprise omnichannel bots with self-hosting
- Free planNo
- Deployment channelsMultichannel
- Facts checked21 Sep 2026
Where it wins
- Visual no-code builder with AI and knowledge-base answering
- Cloud or self-hosted deployment across web, messaging, and social channels
- Handoff, ticketing, analytics, and broad business-system integrations
Where it doesn't
- No free plan for ongoing use
- Pricing follows a contact-sales model
- The wide feature set may exceed narrow chatbot needs
Our verdict on Chat360
Chat360 is a conversational AI platform for mid-market and enterprise teams building customer-facing bots. Its no-code drag-and-drop builder supports visual flows, while AI-powered chatbot and voice-agent responses can work with knowledge bases and content. The platform is aimed at sales, support, marketing automation, commerce, lead qualification, and workflow-driven interactions across websites, WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, Twitter, Google Business Messages, and voice.
The buying path is sales-led: Chat360 uses a contact-sales pricing model and does not offer a free plan. A 14-day trial is available without a credit card, giving teams a defined evaluation period before choosing a paid arrangement. Support channels include email, phone, and documentation, with 24/7 support listed. For larger organizations, the combination of trial access, demos, and sales guidance fits a procurement process that needs to assess workflows, channels, and integrations before rollout.
Platform fit is a central strength. Chat360 supports cloud and self-hosted deployment, with web, API, and self-hosted platforms listed. It connects with CRM, ERP, helpdesk, database, commerce, and payment systems, including Dialogflow, Razorpay, Stripe, PayPal, Cashfree, Shopify, WooCommerce, Magento, Google Sheets, Gmail, and Zoho CRM. Live-chat routing, human handoff, ticket escalation, and real-time dashboards extend the product beyond automated replies. Choose Chat360 when deployment control and cross-channel operations matter; teams seeking a free plan or a narrowly focused chatbot may prefer a simpler option.
Your product? Our editors can test Chat360 in depth and publish a review, labelled as paid · from $149/mo →
Chat360 pricing
Chat360 fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Deployment channels | Multichannel |
| Visual flow builder | Yes |
| AI bot generation | Yes |
| Knowledge-base answers | Yes |
| Human handoff | Yes |
| Included conversations | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Support | Email, Phone, Docs · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 17 integrations: CRM systems, ERP systems, Helpdesk systems, Databases, Dialogflow, Razorpay … |
| Pricing | Pricing on request · 14-day trial |
| Website | chat360.io |
| Facts checked | 21 Sep 2026 |
Chat360 integrations
Chat360 lists 17 integrations on its own site.
- CRM systems
- ERP systems
- Helpdesk systems
- Databases
- Dialogflow
- Razorpay
- Stripe
- PayPal
- Cashfree
- Shopify
- WooCommerce
- Magento
- Google Sheets
- Gmail
- Zoho CRM
- CleverTap
- ActiveCampaign
Alternatives to Chat360
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
See all Chat360 alternatives →
Used Chat360? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Chat360 for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Chat360 is listed in our Chatbot Builders directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/chat360/"><img src="https://www.itechguides.com/best/badge/chat360.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update