CareNiva review
A web-based telehealth suite with a free tier and $3-per-visit option.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
CareNiva brings virtual-care essentials and practice workflows into a cloud-based telemedicine product for solo practitioners, clinics, telehealth businesses, and health systems. Its free tier covers video visits, scheduling, patient and provider portals, and basic clinical notes. For an individual provider looking to start with core telehealth rather than a separate scheduling and visit tool, those basics make it a low-cost entry point. The product is web-only, though patients can join visits through browser links without downloading an app.
Pricing scales from a free plan to usage-based and annual per-provider subscriptions. Pay-As-You-Go costs $3 per visit and adds patient self-booking and SMS, custom intake forms, an admin portal, and payments. Professional Plus is $99 per provider per month with annual billing; it adds multi-location and multi-provider support, follow-up and acquisition workflows, AI ICD/CPT suggestions, analytics, and priority support. Growth is $199 per provider per month with annual billing, adding AI Scribe, a transcription allowance, voice intelligence, advanced follow-up, and launch support. Enterprise has custom integrations, onboarding, reporting, and a dedicated account manager. A seven-day trial is also offered. E-prescribing is listed as an add-on, so its cost may be separate.
The breadth is notable for a product that can start free: scheduling, intake, portals, billing workflows, eligibility verification, clinical notes, and AI-assisted scribing sit alongside video visits. That could suit providers who want to consolidate patient-facing and administrative tasks as their practice grows. The tradeoff is a web-only platform, with no mobile apps, and features such as e-prescribing may require add-ons. Solo providers who mainly need visits and scheduling can begin with Free; those needing SMS and payments can consider per-visit pricing. Practices needing AI documentation or multiple locations should compare the annual tiers, while buyers who require mobile apps or included e-prescribing should weigh alternatives.
CareNiva pros and cons
- Where it wins
- Free plan includes video visits, scheduling, portals, and basic notes
- Pay-As-You-Go adds self-booking, SMS, intake forms, and payments
- Paid tiers add AI documentation and workflows for larger practices
- Where it doesn't
- The platform is web-only
- E-prescribing is an add-on and may cost extra
- Professional Plus and Growth require annual billing
CareNiva fact sheet, pricing and score →
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