Canny review
A broad feedback system for teams that need requests, roadmaps, and customer insight in one place.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Canny is a customer feedback and product intelligence platform for product, sales, customer success, and marketing teams. It brings together public, private, and restricted feedback boards, feature requests, voting, comments, statuses, customer notifications, and public or internal roadmaps. Teams can also capture feedback from support tickets, sales calls, chats, surveys, websites, and mobile apps. Its audience is organizations that need to organize feedback across multiple customer-facing channels rather than manage isolated feature requests.
The freemium structure gives smaller teams a starting point through the Free plan, which includes 25 tracked users, automatic feedback capture, and unlimited feedback. Pro costs $79 per month billed annually and adds 100+ tracked users, product management integrations, and advanced privacy. Business adds 5,000+ tracked users, SSO integrations, and CRM integrations. The paid entry point makes Canny a stronger fit for teams that can justify centralized feedback operations and broader access controls than for buyers seeking a low-cost paid tool.
Canny’s ecosystem covers communication, customer support, CRM, project management, and automation workflows. Integrations include Intercom, Zendesk, Slack, Gong, Zoom, Google Meet, Freshdesk, Salesforce, HubSpot, Jira, Linear, GitHub, ClickUp, Asana, and Azure DevOps, while its API and webhooks support custom connections. AI features help with feedback discovery, deduplication, triage, smart replies, and comment summaries, and user segmentation adds revenue-impact analysis. Choose Canny when feedback needs to connect with product decisions and customer context; choose another option if NPS surveys or a lower-cost paid starting tier are priorities.
Canny pros and cons
- Where it wins
- Collects feedback from support, sales, chats, surveys, and embedded widgets
- Combines requests, voting, roadmaps, segmentation, and revenue analysis
- AI supports discovery, deduplication, triage, replies, and summaries
- Where it doesn't
- The Pro plan starts at $79 per month when billed annually
- The Free plan is limited to 25 tracked users
- NPS surveys are not included as a category capability
Canny fact sheet, pricing and score →
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