Callbell
Callbell: A shared inbox with routing, CRM tools, chatbots and broadcasts for messaging teams. Ranked #9 of 34 in WhatsApp Customer Service Software by our editors (8.5/10); pricing: Free plan · 7-day trial; best for small teams wanting simple WhatsApp collaboration.
At a glance
- Editor score8.5 / 10
- PricingFree plan · 7-day trial
- Best forSmall teams wanting simple WhatsApp collaboration
- Free planYes
- Paid from$15/user/mo
- Shared inboxYes
- Founded2019 · Paris, France
- Facts checked20 Sep 2026
Where it wins
- Brings several messaging channels into a shared multi-agent inbox
- Combines automatic routing with manual assignment and forwarding
- Includes CRM fields, chatbot flows, broadcasts and reporting
Where it doesn't
- WhatsApp requires consumable credits on Multiagent Chat
- Instagram Direct is an add-on on Multiagent Chat
- Advanced statistics, API and integrations require Multiagent Chat Plus
Our verdict on Callbell
Callbell brings WhatsApp and other messaging channels into one workspace for sales and customer-support teams. Agents can share an inbox, route conversations to teams, and manage contacts with custom fields, notes and tags. It is aimed at teams that want collaborative messaging tools without splitting conversations across separate channel interfaces, with web, iOS and Android access as well as an API.
Channel coverage is a central strength: the listed integrations include WhatsApp Business, Facebook Messenger, Instagram Direct, Telegram, TikTok, Webchat and Zapier. Teams can combine automatic routing with manual assignment and forwarding, then use a no-code chatbot and visual flow builder or broadcast campaigns. The platform also lists statistics and reporting, public API and webhooks, so it reaches beyond basic shared messaging. Buyers focused on a straightforward team inbox may not need every layer; those who need channel-specific functionality should check the plan distinctions before choosing.
According to the vendor's pricing page, Multiagent Chat is $15 per user per month and includes the chat-management inbox, Facebook Messenger and a mobile app; WhatsApp is available with consumable credits, while Instagram Direct is an add-on. Multiagent Chat Plus is $20 per user per month and adds dedicated support, advanced statistics, API and integrations, and a verified WhatsApp request. A free plan offers a chat widget after the chat-management trial, and a 7-day trial is available. Enterprise lists 50+ agents, ChatGPT integration and SAML/SSO authentication. Choose Callbell if shared messaging and collaboration across channels are the priority; consider another fit if you need WhatsApp included without consumable credits or Instagram Direct included in the base plan.
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Callbell pricing
All 4 Callbell plans and prices →
Callbell fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $15/user/mo |
| Shared inbox | Yes |
| Conversation routing | Rules |
| Included agent seats | Not verified |
| Included WhatsApp numbers | Not verified |
| Conversation retention | Not verified |
| Team collaboration | Yes |
| WhatsApp templates | Yes |
| Free trial | 7 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Integrations | 7 integrations: WhatsApp Business, Facebook Messenger, Instagram Direct, Telegram, TikTok, Webchat … |
| Pricing | Free plan · 7-day trial (source) |
| Website | callbell.eu |
| Facts checked | 20 Sep 2026 |
Callbell integrations
Callbell lists 7 integrations on its own site.
- WhatsApp Business
- Facebook Messenger
- Instagram Direct
- Telegram
- TikTok
- Webchat
- Zapier
Alternatives to Callbell
- Go4whatsupA WhatsApp support workspace with advanced routing, AI, automation, and a free plan.9.4
- WABPOA broad free WhatsApp workspace with shared inbox, automation, campaigns, and APIs.9.3
- WBIZA free WhatsApp support workspace with SLA routing, automation, AI handoff and calling.9.2
See all Callbell alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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