Call Logger review

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Call Logger is a cloud call-accounting service for organizations that need visibility into phone calls and video meetings across users, departments or sites. It collects data from supported cloud platforms and on-premises PBX systems, then makes call records searchable and activity available through reports and live display boards. Small teams looking for core call reporting are a natural fit, particularly when call costs or client account codes matter; the vendor also lists small, mid-market and enterprise organizations as company-size fits.

Its reporting reaches beyond call totals. Interactive reports can be filtered and drilled into, with coverage for call volumes, costs, missed calls, response times, account codes and other activity. Live metrics and configurable alerts address operational monitoring, including missed calls, unusual activity and line capacity. For client-facing billing workflows, the service can generate phone bills and summarize calls associated with clients by account code. Buyers chiefly seeking advanced functions outside reporting, monitoring and cost allocation may find the product's stated focus too narrow.

Pricing is paid and published in GBP, with marginal rates for successive user blocks rather than one flat per-user rate. The first 10 users are £3 per user monthly or £30 per user yearly; the next 20 are £2 monthly or £20 yearly, and the next 50 are £1 monthly or £10 yearly. The next 100 users have a published yearly rate of £5 per user. Cloud connections include Microsoft Teams, Zoom, Cisco WebEx, RingCentral, 3CX, Wildix and CallSwitch One. For on-premises PBX systems, capture uses connector software or a hardware buffer. The web platform and email support are the listed access and support options, so teams that need another platform or support channel should consider alternatives.

Call Logger pros and cons

• Where it wins
  • Searchable call records with filters and report drill-downs
  • Tracks call costs and summarizes client calls by account code
  • Supports cloud connections and on-premises PBX capture
• Where it doesn't
  • No free plan is offered
  • Access is through the web platform
  • Email is the listed support channel

Call Logger fact sheet, pricing and score →

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Last updated 7 Oct 2026 · How we research and update