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ArcGIS Survey123 review

#3 of 32 in Data Collection SoftwareMobile Forms SoftwareMobile Forms Automation Software

A location-aware survey tool for offline field collection tied to ArcGIS.

9.2/10Editor score
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ArcGIS Survey1239.2 Visit Esri

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

ArcGIS Survey123 is Esri’s form-centric tool for designing, distributing, and analyzing surveys, aimed at organizations gathering location-aware data in the field. Government, utilities, infrastructure, and construction teams can collect responses through web, desktop, and mobile apps, including when a device is offline. Its web drag-and-drop designer supports form authoring, while desktop tools use XLSForm. Responses can include GPS or GNSS location, photos, audio, signatures, and barcodes, giving field teams options beyond standard text answers.

The defining strength is its fit with ArcGIS workflows. Survey results can feed ArcGIS Online or ArcGIS Enterprise, with maps, dashboards, reports, and feature-service webhooks supporting downstream use. Multilingual surveys and offline synchronization suit distributed collection work, while the available web, Windows, iOS, Android, API, and self-hosted options accommodate varied environments. Organizations already using ArcGIS have a clear path from form design to mapped results; teams seeking a standalone survey tool without that ecosystem connection may find this emphasis less suitable.

Survey123 is licensed through ArcGIS Online or ArcGIS Enterprise user types, rather than through a separate published price. The Creator, Professional, and Professional Plus plans include Survey123 and 500 ArcGIS Online credits; Mobile Worker includes Survey123 and 250 credits. Contributor provides web-app editing and 250 credits, while Viewer provides web-app viewing and zero credits. A 21-day trial is available, but there is no perpetual free plan. This structure suits organizations choosing access across an ArcGIS deployment; buyers who need simple independent surveys or transparent standalone pricing should compare alternatives before committing.

ArcGIS Survey123 pros and cons

  • Where it wins
    • Collects offline and synchronizes submissions automatically.
    • Captures GPS, photos, audio, signatures, and barcodes.
    • Connects surveys with ArcGIS maps, dashboards, reports, and webhooks.
  • Where it doesn't
    • Licensing is through ArcGIS user types, with pricing handled by sales.
    • Contributor and Viewer access is limited to web editing or viewing.
    • Its strongest fit is location-aware field collection within the ArcGIS ecosystem.

ArcGIS Survey123 fact sheet, pricing and score →

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