AnySupport Desktop Edition review
A monitored attended-support suite for teams handling concurrent customer sessions.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
AnySupport Desktop Edition is remote-support software for organizations that need to view and control customers’ PCs. It is positioned for contact centers, IT support teams, finance and public-sector organizations, and software companies. Agents authenticate through a dedicated program and connect customers using an access code or connection page. The product covers Windows, macOS, Android, iOS and web browsers, with real-time screen sharing, remote control and two-way file transfer. Its attended access model makes it a fit for support interactions where a customer participates in the connection, rather than for independent access to a fleet of devices.
Pricing is organized into four annual per-agent tiers. Basic costs 1,000,000 KRW per agent per year and includes 3GB two-way file transfer, a private customer portal and support for three concurrent customers per agent. Premium costs 1,400,000 KRW and adds unlimited file transfer, per-agent feature options, advanced administrator functions and support for 10 concurrent customers per agent. Enterprise costs 3,000,000 KRW and adds real-time Android and iOS support, 5G and latest network support, and live chat. All In One costs 4,000,000 KRW and adds real-time camera view streaming alongside the listed AnySupport features. A 15-day free trial is available.
The strongest case for AnySupport is its monitoring and session-management depth. Multi-session monitoring, session recording and archiving, live chat, usage statistics and charts, reconnection after reboot, encryption and access logging give support teams visibility beyond basic screen control. File transfer is included across tiers, with unlimited transfer beginning at Premium. Teams should choose it when attended customer support, concurrent-session oversight and recorded interactions matter. It is less suitable for buyers seeking unattended access, AI features or lower annual per-agent costs; Basic also imposes a three-customer concurrency limit.
AnySupport Desktop Edition pros and cons
- Where it wins
- Multi-session monitoring with recording, chat and usage statistics
- Supports web, Windows, macOS, iOS and Android connections
- AES-256 encryption, access logging and auto-reconnect after reboot
- Where it doesn't
- Access mode is attended rather than unattended device management
- Annual per-agent pricing reaches 4,000,000 KRW
- Basic supports three concurrent customers per agent
AnySupport Desktop Edition fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update