Aide
Aide: Aide automates email and chat support with workflow controls, action audits, and human escalation. Ranked #20 of 27 in Customer Service Automation Software by our editors (7.4/10); pricing: Paid; best for teams scaling audited AI support workflows.
At a glance
- Editor score7.4 / 10
- PricingPaid
- Best forTeams scaling audited AI support workflows
- Free planNo
- AI service agentYes
- Facts checked24 Sep 2026
Where it wins
- Automates email and website chat resolution with human escalation.
- Simulator and Action Trace support pre-deployment checks and action auditing.
- Connects with helpdesks, commerce platforms, CRM systems, and Gmail.
Where it doesn't
- No free plan; pricing is paid.
- Advanced onboarding, reviews, and support depend on higher tiers.
- Enterprise is custom and adds dedicated engineering and SLA guarantees.
Our verdict on Aide
Aide is a cloud-based AI platform for customer experience teams that want to automate customer conversations while keeping staff involved. It handles email and website or helpdesk chat, classifies intent, routes requests, and can use order, account, CRM, and approved knowledge data. Human escalation carries conversation context forward, while agent-assist drafts cite their sources. Its stated fit spans small, mid-market, and enterprise teams, with particular relevance to scaling support operations.
The product's workflow controls are central to its appeal. Conditional automation can act on support scenarios, and the Agent Simulator lets teams test behavior before deployment. Action Trace records AI actions for review, while intent analytics offer a view of customer concerns. These features make Aide a stronger fit for teams that need to govern automated work than for those seeking only a basic chatbot. It also integrates with Zendesk, Front, Gorgias, Shopify, WooCommerce, Salesforce, Gmail, Intercom, HelpScout, MCP, and custom APIs.
Aide is paid, with Growth, Scale, Operations, and Enterprise tiers. Growth includes the AI platform, agent copilot, standard integrations, onboarding documentation, email support, and an automated website chatbot. Scale adds guided onboarding, monthly performance reviews, priority support, and custom workflow builds; Operations adds weekly syncs, quarterly ROI reviews, an account lead, custom dashboards, and API access. Enterprise offers custom AI configuration, dedicated engineering support, SLA guarantees, compliance support for HIPAA, SOC2, and GDPR, and executive reviews. Choose Aide if auditing, escalation, and operational support matter; teams seeking a free or simpler support tool may prefer an alternative.
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Aide pricing
Aide fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| AI service agent | Yes |
| Automated routing | Yes |
| Workflow automation | Yes |
| Supported channels | email, chat |
| Knowledge sources | help center articles, policies, product documentation, macros, scraped websites, ecommerce products, CRM/order/account data |
| Human handoff | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 11 integrations: Zendesk, Front, Gorgias, Shopify, WooCommerce, Salesforce … |
| Pricing | Paid (source) |
| Website | tryaide.com |
| Facts checked | 24 Sep 2026 |
Aide integrations
Aide lists 11 integrations on its own site.
- Zendesk
- Front
- Gorgias
- Shopify
- WooCommerce
- Salesforce
- Gmail
- Intercom
- HelpScout
- MCP
- Custom API
Alternatives to Aide
- Zendesk AI AgentsOmnichannel AI support with human handoff, priced through Zendesk plans and resolution usage.9.3
- Salesforce Service CloudA full-service case platform with omnichannel routing, self-service, automation, analytics, and AI.9.1
- LivePerson CopilotA multichannel agent copilot for contact centers that want AI guidance with human oversight.8.9
Also Ranked In
Aide is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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