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Agentforce IT Service pricing

#15 of 39 in IT Problem Management Software

6 plans, from 15 USD · prices checked 20 Sep 2026

8.0/10Editor score
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Agentforce IT Service pricing at a glance

Plans From $15/user/mo No free plan — trial or paid only. Prices re-checked Sep 2026.
See plans on salesforce.com

Agentforce IT Service plans & pricing

PlanPriceKey limits
AI Agent for Employees$15/user/mo Pricing is calculated at a monthly rate; typically provisioned as an annual commitment.
  • 50+ pre-built service catalog items
IT Service Desk - Enterprise Edition$75/user/mo Pricing is calculated at a monthly rate; typically provisioned as an annual commitment.
  • End-to-end incident, problem, and change management
  • Unified request and knowledge management
  • CMDB, Discovery, and Service Graph for end-user devices
IT Service Desk - Unlimited Edition$150/user/mo Pricing is calculated at a monthly rate; typically provisioned as an annual commitment.
  • Generative AI capabilities
  • Automated incident creation from email and chat
  • AI-generated problem and knowledge articles
  • Predictive SLA breach, major incident, and change risk scores
  • Advanced Tableau dashboards
Add-On: Agentforce for Service$125/user/mo Pricing is calculated at a monthly rate; typically provisioned as an annual commitment.
  • 20+ agent actions
CMDB Enterprise$1,000/unit/mo Pricing is calculated at a monthly rate; typically provisioned as an annual commitment.
  • 100 configuration items
Hardware Asset Management$200/unit/mo Pricing is calculated at a monthly rate; typically provisioned as an annual commitment.
  • 100 assets

Prices as published by the vendor on salesforce.com, checked 20 Sep 2026; taxes and regional pricing may differ. We do not change a plan's price or its limits — this table is what the vendor's own pricing page said on that date.

What the price includes

  • Built for
    Mid-market, Enterprise
  • Integrations
    100+ integrations: Slack, Microsoft Teams, employee portal, email, web chat, MuleSoft for Flow
  • Free plan
    No
  • Paid from
    $15/user/mo
  • Root-cause analysis
    Yes

Our full Agentforce IT Service verdict, fact sheet and score →

Prices checked by iTechGuides Editors · Editorial team · Updated Sep 2026

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