Admin By Request Secure Remote Access review
A security-focused remote access platform for governed support and vendor sessions.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Admin By Request Secure Remote Access is a browser-based remote access product for IT teams supporting users, managing servers and workstations, and granting controlled access to vendors. It combines attended remote support with screen sharing and remote control, unattended access for RDP, SSH, and VNC endpoints, and vendor access with scope-limited permissions. Windows, macOS, Linux, iOS, and Android are supported, with web, iOS, Android, and self-hosted deployment options. Its strongest fit is for organizations that need governed access rather than a basic remote desktop connection.
The access-control feature set is the main reason to consider it. Remote access requests can follow approval workflows, while centralized administration provides session audit logging and optional remote-session video recording. Vendor access does not require client installation and can be limited by scope. Multi-factor authentication and SAML-based single sign-on support identity controls, while cloud or on-premises gateways give teams a deployment choice. File sharing is available for RDP and SSH devices. These capabilities make the product suitable for privileged support and third-party access where oversight matters; teams seeking only occasional screen sharing may find its governance focus unnecessary.
Ecosystem fit is another strength. Integrations include Microsoft Teams, Slack, Azure AD SSO, ADFS, Okta SSO, SAML, SCIM, Jira, ServiceNow, Microsoft Sentinel, Splunk, Power BI, Webhooks, a Public API, and Active Directory. The Free plan includes all features and products and is lifetime free, with suitability for small businesses or proof-of-concept use. Business adds support and onboarding options, while Enterprise adds onboarding, support, and professional services. According to the vendor's pricing information, paid pricing is customized, so larger organizations should involve sales early. Choose it for controlled, auditable access; consider an alternative if simple, low-governance remote support is the priority.
Admin By Request Secure Remote Access pros and cons
- Where it wins
- Scope-limited vendor access without client installation
- Approval workflows, audit logging, and optional session recording
- Cloud or self-hosted gateways with broad IT integrations
- Where it doesn't
- Paid plans use customized pricing through sales
- The product spans many controls that may exceed basic support needs
- Endpoint-based licensing adds planning complexity for larger deployments
Admin By Request Secure Remote Access fact sheet, pricing and score →
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