AceCX
AceCX: A low-cost omnichannel contact center with routing, AI assistance, and tiered dialing. Ranked #68 of 120 in Call Center Software by our editors (3.0/10); pricing: 14-day trial; best for low-cost omnichannel teams with basic outbound needs.
At a glance
- Editor score3.0 / 10
- Pricing14-day trial
- Best forLow-cost omnichannel teams with basic outbound needs
- Free planNo
- Paid from$9.99/user/mo
- Outbound dialerYes
- Facts checked23 Sep 2026
Where it wins
- Omnichannel queues cover voice, SMS, MMS, web chat, and social channels.
- Skills-based routing, IVR, callbacks, and supervisor coaching support team operations.
- AI transcripts, sentiment scoring, summaries, and intent classification add call insight.
Where it doesn't
- There is no free plan, and the entry price requires annual billing.
- Workforce management is not included.
- Advanced dialing, routing, analytics, and retention require higher tiers.
Our verdict on AceCX
AceCX is a cloud contact-center platform for teams managing customer conversations across voice, SMS, MMS, web chat, and social messaging. It combines omnichannel queues, skills-based routing, IVR, virtual hold, callbacks, call recording, supervisor monitoring, AI agent assistance, and CRM synchronization. Browser access, iOS and Android apps, APIs, and webhooks make it suitable for SMB, mid-market, enterprise, and contact-center deployments that need a shared operational layer rather than voice calling alone.
The published annual plans start with Starter at $9.99 per user per month. It includes unlimited US and Canada calling, multi-level IVR, queues, screening, browser and mobile access, basic recording with 30-day retention, and an AI agent assistant. Professional costs $15.99 per user per month and adds omnichannel messaging, a preview auto dialer, skills-based routing, supervisor listen, whisper, and barge, CRM integrations, and a basic campaign builder. Enterprise costs $25.99 per user per month and adds broader dialing modes, advanced IVR, full ACD, one-year recording retention, routing across 8+ channels, business analytics, custom dashboards, and data warehouse export. Custom plans add tailored seat counts, country packs, retention, AI quotas, SLA terms, and account management.
AceCX fits organizations that want broad channel coverage and established business-system connections, including Salesforce, HubSpot, Zoho, Zendesk, Microsoft Dynamics, Pipedrive, Monday, Freshsales, Zapier, WhatsApp, Messenger, Instagram, Telegram, and Viber. Its AI features extend beyond assistance to transcripts, sentiment scoring, summaries, and intent classification. Teams needing workforce management should look elsewhere, while smaller teams may find Starter restrictive if they need advanced dialing, extensive omnichannel routing, or longer recording retention. AceCX is most suitable for cost-conscious teams that can match their requirements to a paid tier.
Your product? Our editors can test AceCX in depth and publish a review, labelled as paid · from $149/mo →
AceCX pricing
All 4 AceCX plans and prices →
AceCX fact sheet
| Free plan | No |
|---|---|
| Paid from | $9.99/user/mo |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Not verified |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, GDPR, 2FA |
| Support | Email, Live chat, Phone · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 8 integrations: HubSpot, Zoho, Pipedrive, Salesforce, Zendesk, Freshdesk … |
| Pricing | 14-day trial (source) |
| Website | acepeak.com |
| Facts checked | 23 Sep 2026 |
AceCX integrations
AceCX lists 8 integrations on its own site.
- HubSpot
- Zoho
- Pipedrive
- Salesforce
- Zendesk
- Freshdesk
- REST API
- Webhooks
Alternatives to AceCX
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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