AceCX review
A low-cost omnichannel contact center with routing, AI assistance, and tiered dialing.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
AceCX is a cloud contact-center platform for teams managing customer conversations across voice, SMS, MMS, web chat, and social messaging. It combines omnichannel queues, skills-based routing, IVR, virtual hold, callbacks, call recording, supervisor monitoring, AI agent assistance, and CRM synchronization. Browser access, iOS and Android apps, APIs, and webhooks make it suitable for SMB, mid-market, enterprise, and contact-center deployments that need a shared operational layer rather than voice calling alone.
The published annual plans start with Starter at $9.99 per user per month. It includes unlimited US and Canada calling, multi-level IVR, queues, screening, browser and mobile access, basic recording with 30-day retention, and an AI agent assistant. Professional costs $15.99 per user per month and adds omnichannel messaging, a preview auto dialer, skills-based routing, supervisor listen, whisper, and barge, CRM integrations, and a basic campaign builder. Enterprise costs $25.99 per user per month and adds broader dialing modes, advanced IVR, full ACD, one-year recording retention, routing across 8+ channels, business analytics, custom dashboards, and data warehouse export. Custom plans add tailored seat counts, country packs, retention, AI quotas, SLA terms, and account management.
AceCX fits organizations that want broad channel coverage and established business-system connections, including Salesforce, HubSpot, Zoho, Zendesk, Microsoft Dynamics, Pipedrive, Monday, Freshsales, Zapier, WhatsApp, Messenger, Instagram, Telegram, and Viber. Its AI features extend beyond assistance to transcripts, sentiment scoring, summaries, and intent classification. Teams needing workforce management should look elsewhere, while smaller teams may find Starter restrictive if they need advanced dialing, extensive omnichannel routing, or longer recording retention. AceCX is most suitable for cost-conscious teams that can match their requirements to a paid tier.
AceCX pros and cons
- Where it wins
- Omnichannel queues cover voice, SMS, MMS, web chat, and social channels.
- Skills-based routing, IVR, callbacks, and supervisor coaching support team operations.
- AI transcripts, sentiment scoring, summaries, and intent classification add call insight.
- Where it doesn't
- There is no free plan, and the entry price requires annual billing.
- Workforce management is not included.
- Advanced dialing, routing, analytics, and retention require higher tiers.
AceCX fact sheet, pricing and score →
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