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If your Logitech mouse is unresponsive, disconnecting, or refusing to pair, start with power, then check its connection, reduce wireless interference, and test it on another computer. The right steps depend on whether it is wired, uses a USB receiver, or connects over Bluetooth—and on the exact model.
1. Check the mouse’s power
For a wireless mouse, confirm its power switch is on. If it has a rechargeable battery, charge it. If it takes replaceable batteries, try fresh batteries of the type specified for your model; Logitech notes that low battery can cause a lost connection. Do not assume every model uses the same battery type.
If the mouse is wired, check that its cable is firmly connected and not visibly damaged. If possible, try another USB port.
2. Check the connection
If the mouse uses a USB receiver
- Unplug the receiver and connect it directly to a USB port on the computer. Bypass any hub or KVM switch while troubleshooting.
- Try a different USB port. If it is plugged into a USB 3.0 port, Logitech suggests trying a USB 2.0 port as well.
- Check whether the computer recognizes the receiver. On Windows, Device Manager can help determine whether it appears as a connected device.
Logitech says its Connection Utility is no longer supported or maintained. For supported devices, it recommends Logi Options+; check your model’s support page for the applicable pairing method rather than relying on old utility instructions. Logitech’s connection guidance and its mouse troubleshooting steps provide further model-specific detail.
#1 Best Overall
- Your hand can relax in comfort hour after hour with this ergonomically designed mouse. Its contoured shape with soft rubber grips, gently curved sides and broad palm area give you the support you need for effortless control all day long.
- You’ve got the control to do more, faster. Flipping through photo albums and Web pages is a breeze, especially for right-handers—with three standard buttons plus Back/Forward buttons that you can also program to switch applications, go full screen and more. And side-to-side scrolling plus zoom gives you the power to scroll horizontally and vertically through your music library, maps and Facebook feeds, and zoom in and out of photos and budget spreadsheets with a click.* * Requires Logitech SetPoint software (Windows) or Logitech Control Center software (Mac OS X)
- Two years of battery life practically eliminates the need to replace batteries. ** The On/Off switch helps conserve power, smart sleep mode extends battery life and an indicator light eliminates surprises. ** Battery life may vary based on user and computing conditions.
- The tiny Logitech Unifying receiver stays in your laptop. There’s no need to unplug it when you move around, so there’s less worry of it being lost. And you can easily add compatible wireless mice and keyboards to the same wireless receiver.
If the mouse uses Bluetooth
Turn the mouse on, put it into pairing mode using the control specified for that model, then select it in the computer’s Bluetooth settings. The exact pairing control and menu labels vary by mouse and operating-system version. If pairing mode will not start, consult the model’s instructions. Logitech provides general computer connection guidance.
3. Reduce distance and wireless interference
Move the mouse closer to its receiver or host computer while testing. Temporarily move other wireless or electrical devices away; Logitech lists devices such as wireless speakers, monitors, phones, and computer power supplies as possible sources of interference.
Rank #2
- Compact Mouse: With a comfortable and contoured shape, this Logitech ambidextrous wireless mouse feels great in either right or left hand and is far superior to a touchpad
- Durable and Reliable: This USB wireless mouse features a line-by-line scroll wheel, up to 1 year of battery life (2) thanks to a smart sleep mode function, and comes with the included AA battery
- Universal Compatibility: Your Logitech mouse works with your Windows PC, Mac, or laptop, so no matter what type of computer you own today or buy tomorrow your mouse will be compatible
- Plug and Play Simplicity: Just plug in the tiny nano USB receiver and start working in seconds with a strong, reliable connection to your wireless computer mouse up to 33 feet / 10 m (5)
- Better than touchpad: Get more done by adding M185 to your laptop; according to a recent study, laptop users who chose this mouse over a touchpad were 50% more productive (3) and worked 30% faster (4)
For the M280, M320, and M275 models specifically, Logitech suggests keeping other electrical devices at least 8 inches (20 cm) away. That distance is model-specific guidance, not a universal guarantee for every Logitech mouse. Logitech’s connection troubleshooting page covers additional connection checks.
4. Test the mouse on another computer
If one is available, connect or pair the mouse with a second computer. If it works there, investigate the original computer’s USB port, Bluetooth settings, or platform configuration. If it is still not recognized, inspect the mouse and receiver and consult the model’s support page. This test narrows the possibilities; by itself, it does not identify which component has failed. Logitech recommends trying another computer in its connection troubleshooting guidance and receiver troubleshooting steps.
Rank #3
- The next-generation optical HERO sensor delivers incredible performance and up to 10x the power efficiency over previous generations, with 400 IPS precision and up to 12,000 DPI sensitivity
- Ultra-fast LIGHTSPEED wireless technology gives you a lag-free gaming experience, delivering incredible responsiveness and reliability with 1 ms report rate for competition-level performance
- G305 wireless mouse boasts an incredible 250 hours of continuous gameplay on just 1 AA battery; switch to Endurance mode via Logitech G HUB software and extend battery life up to 9 months
- Wireless does not have to mean heavy, G305 lightweight mouse provides high maneuverability coming in at only 3.4 oz thanks to efficient lightweight mechanical design and ultra-efficient battery usage
- The durable, compact design with built-in nano receiver storage makes G305 not just a great portable desktop mouse, but also a great laptop travel companion, use with a gaming laptop and play anywhere
Identify the receiver before replacing it
Logitech mice may use a standard 2.4 GHz USB receiver, a Unifying receiver, or a Logi Bolt receiver. These technologies are not automatically interchangeable. Check the receiver’s printed logo or model number, then verify compatibility with your exact mouse before buying a replacement. Logitech’s receiver pairing and troubleshooting page explains how to identify and troubleshoot receivers.
If the receiver is not recognized, try a direct USB port and another computer before treating it as failed. If the mouse still will not work, use the product-specific support page to check the next step and confirm that any replacement receiver is compatible.
Quick Recap
Best Value
- Easy Navigation, Precise Control: Logitech M317 wireless mouse features line-by-line scrolling and smooth optical tracking for accurate cursor control on most surfaces
- Long-lasting Battery Life: This cordless computer mouse can last for a whole year without having to change the batteries (1)
- Comfortable, Compact Design: With soft rubber grips and contoured shape, this computer mouse feels comfortable in either your right or left hand
- Plug and Play Simplicity: Just plug the USB receiver into your laptop or PC and start working in seconds; the receiver provides a strong, reliable wireless connection within up to 33 feet (3)
- Versatile and Compact: This small and portable external mouse is compatible with Windows, macOS, Chrome OS and Linux, and the compact size and shape fits easily in your laptop case or in a bag
Rank #4
- Click more. Scroll more. Do more. Logitech Marathon Mouse M705 uses far less power than comparable wireless mice from other companies. That means you can go up to three full years between battery changes.*
- Hyper-fast scrolling lets you fly through long documents and Web pages with a single spin of a nearly frictionless metal scroll wheel.
- The sculpted, right-hand shape guides your hand to a naturally comfortable position and places customizable control within your reach. Two thumb buttons lets you move quickly between Web pages.**
- The tiny Logitech Unifying receiver stays in your laptop. There's no need to unplug it when you move around, so there's less worry of it being broken or lost. And you can easily add compatible wireless mice and keyboards to the same wireless receiver.
- Laser grade tracking delivers smooth, responsive, precise cursor control on surfaces that cause problems for standard optical mice, such as polished or wood-grain tables.***
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