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If a LiveReacting payment failed, first sign in to the LiveReacting billing account with the email address used for the purchase and check or update its payment information. Then open LiveReacting’s Broadcasts page or the project and verify whether the stream is still marked SCHEDULED. LiveReacting’s published help does not establish whether a failed charge automatically cancels, pauses, or leaves an existing YouTube schedule untouched, so verify the event rather than assuming it will go live.
1. Check the LiveReacting payment account
- Open LiveReacting’s account or billing page and sign in with the same email address used for the purchase.
- Review the payment information and update it if needed. LiveReacting says this account is where users can find or edit payment information and access invoices.
- If you cannot find the purchase or billing details, contact LiveReacting support rather than creating another account or purchase before confirming the original account’s status.
Updating the payment method addresses LiveReacting billing; it does not by itself confirm that a scheduled broadcast is active or that a canceled YouTube event has been recreated.
2. Verify the scheduled broadcast in LiveReacting
- Open Broadcasts and find the project, or open the project directly.
- Look for LiveReacting’s red SCHEDULED indicator. Its help documentation identifies that indicator and the Broadcasts view as ways to check a project’s schedule status.
- If the project sends to multiple destinations, inspect the destination status shown for the project as well.
- Check the corresponding event in YouTube Studio so you know whether the YouTube event itself is still listed. Do not treat a LiveReacting schedule indicator as proof of what caused a payment failure.
The LiveReacting help pages reviewed do not say whether a declined or overdue LiveReacting payment automatically cancels, pauses, or preserves an already scheduled YouTube stream. They also do not establish an automatic retry timetable. If the indicator is missing, the event status is unclear, or the stream is close to airtime, ask LiveReacting support for an account-specific confirmation.
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If the YouTube event still exists but the LiveReacting project is not connected to it, LiveReacting documents an option to connect to an existing scheduled stream:
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- Open the relevant project in LiveReacting and connect the YouTube channel.
- Open Advanced Settings.
- Select Connect to existing stream.
- Choose the scheduled YouTube event you want the project to use.
LiveReacting says event details such as the title and description are pulled from the channel. Confirm that you selected the intended event before relying on the project schedule.
4. Get help if payment or activation remains unresolved
If you updated the billing information but the subscription still appears inactive, or you cannot determine whether the project is scheduled, contact LiveReacting through its live chat or email support. Provide the purchase email, the project name, the scheduled time, and what the Broadcasts page and YouTube event currently show. These details help support distinguish a billing or activation issue from a missing or disconnected event.
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5. Check every date in a repeat schedule
For a multi-date or repeat project, inspect each affected entry in Broadcasts instead of assuming one status applies to every occurrence. LiveReacting’s advanced-scheduling guidance describes canceling an individual scheduled stream or canceling at the project level; some repeat-schedule changes may require applying the change to all scheduled streams. Confirm with the interface or support what remains active before canceling, editing, or rebuilding the schedule.
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Do not confuse LiveReacting billing with YouTube billing
A failed LiveReacting subscription payment concerns LiveReacting’s service and account. A failed payment for a YouTube paid membership or another YouTube paid service is a separate Google Payments issue. YouTube’s instructions for checking payment alerts or transactions and updating a payment method apply to those YouTube paid services—not to LiveReacting. Likewise, any YouTube paid-service grace period should not be assumed to apply to LiveReacting.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Or let it run in the cloud
If your scheduled event remains available but you need another way to keep a pre-recorded YouTube stream running, StreamNeo is a separate cloud service, not a way to repair LiveReacting billing or recover a canceled event. Upload a recording or build a playlist, add your YouTube stream key once, and go live. StreamNeo loops uploaded videos from the cloud; it does not go live from a camera.
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- Nothing has to stay on at home: the stream runs in the cloud.
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