The Tool Desk
Outbyte Driver Updater FREEFix the driver behind crashes, sound loss and screen glitchesFind Drivers →Outbyte PC Repair FREERepair Windows errors before they cause bigger problemsFix Now →iTechGuides is reader-supported. When you buy through links on our site, we may earn an affiliate commission. As an Amazon Associate I earn from qualifying purchases. Learn more
In WhatsApp Business, labels help you sort chats into useful categories and find them again quickly. WhatsApp is gradually replacing labels with lists, so the names and steps you see depend on your app’s interface. Use the matching instructions below; you can’t choose or force the rollout.
Check whether your app uses labels or lists
WhatsApp’s Help Center says labels are being replaced by lists in a gradual rollout. Some accounts may see Tools > Lists; others may still have a Labels area or a Label chat option. The official instructions also show a Chats menu route. Follow the wording visible in your WhatsApp Business app rather than assuming every account has the same layout. See WhatsApp’s instructions for using labels.
Create a label or list
If your app shows Lists
- Open Tools > Lists.
- Tap New list, enter a name, and tap Done.
If your app still shows labels
- Open Chats > More Options > Label chat.
- Enter a label name and save it.
WhatsApp’s surfaced Help Center guidance allows up to 20 labels, but that limit may depend on the app version or rollout. The same guidance says a chat can have more than one label.
Apply a category to a chat
- In your chat list, tap and hold the conversation you want to organize.
- Choose Add to list or the label control shown in your app.
- Select one or more categories and confirm.
Use multiple categories when a conversation genuinely belongs in more than one workflow—for example, a customer may be both awaiting payment and due for follow-up.
#1 Best Overall
- COMPLETE BUSINESS PHONE SYSTEM - With this QB1 system bundle you can connect up to (4) phone company landlines and/or (10) XBLUE phone lines. This bundle includes the XBLUE IP9g Color Display IP phones with Wi-Fi & Bluetooth capability. Go wireless with the XBLUE IP Phone Wi-Fi dongle & eliminate office phone wiring. The IP9g Color Display shows the call status of XBLUE QB phone system users, call details & call logs. You can add more XBLUE IP Phones. The QB1 system supports up to (20) individual phone system extensions.
- COMPREHENSIVE SOLUTION - Standard system features includes Voicemail, Email Delivery of Messages, Multiple Auto Attendants, Call Queuing / Ring Groups, Call Recording and Music/Announcements on Hold. And includes XBLUE’s expert US based support. In addition, many advanced features are included to enhance business efficiency and productivity. Voicemail message delivery to Email, Call Queues and other Call Center functions, Detailed Call / Usage Reporting and Call Recording are among the advanced capabilities included with every QB.
- INCLUDES LIVE, U.S. BASED SUPPORT - When you purchase an XBLUE phone system you have full access to Live, U.S. Based product support to help you setup and get the most out of your new phone system. Pre and post sale support is available. Just call XBLUE at 866-925-8312.
- SMARTPHONE OPERATION - Your smartphone can be set up to work with your QB system and ring at the same time as your office phone. With optional QB Advanced Mobility software and the XBLUE Geo App you can use your smartphone as a full function system extension. The Geo directory function lets you see the status of other system users and easily make internal calls. And you can make and receive calls via the office phone lines without showing your private cell phone number.
- REMOTE WORKER EXTENSIONS - System users can be located at their home office or at a branch office. Their XBLUE IP phones will operate exactly the same as system phones located at the main office. And, XBLUE’s US Based Technical Support is ready to assist for all of your new XBLUE system setup needs.
Find chats by label or list
Open Tools > Lists in the updated interface, or open the Labels area in the older one, then tap the category you want to view. WhatsApp describes labels as a way to organize and quickly find chats; they are not, by themselves, an order-management or customer-analytics system. See the WhatsApp Business app features page for the app’s description of labels.
Keep categories useful
Choose short names that signal a customer stage or the next action, such as New inquiry, Awaiting payment, Ready for pickup, or Follow up. These are workflow suggestions, not required WhatsApp categories.
Rank #2
- Sold as 1 Each.
- Conference phone allows for multiple participants to converse simultaneously.
- Compatible with up to four lines for expanded calling capabilities.
- Reliable DECT 6.0 digital technology enhances audio quality for ultra-clear, buzz-free communication.
- Monochrome LCD display for clear viewing.
- Make categories distinct so staff can tell when each one applies.
- If multiple people use the account, agree on what each label means.
- Review the categories occasionally and edit, recolor, or delete ones you no longer need; WhatsApp’s instructions describe these management options.
What labels can and can’t do with broadcasts
WhatsApp’s Help Center describes creating a broadcast from a label, but says label-based broadcasts cannot be sent to groups. Its broadcast-list guidance also says recipients must have saved the business’s number in their phone’s address book to receive a broadcast. Check WhatsApp’s broadcast-list instructions for the applicable details.
Meta announced a developing paid “business broadcasts” feature in April 2025. That announcement is separate from using labels to organize chats; feature availability and terms may vary by account and market. See Meta’s announcement for its description.
Quick Recap
Rank #4
- NOT LANDLINE PHONE: PROFESSIONAL VOIP PHONE ONLY! This device is a Voice over IP (VoIP) Phone and is NOT compatible with standard home landline/PSTN connections (RJ11). It REQUIRES a subscription to a SIP Service Provider (e.g., VoIP.ms, RingCentral, ) or an Active PBX System (e.g., 3CX, Asterisk, FreePBX) and network configuration to function.
- CRYSTAL CLEAR HD AUDIO & NOISE REDUCTION: Featuring advanced noise reduction technology and wideband codecs like G.722 and Opus, this VoIP phone ensures high-definition voice transmission. The HD handset and speaker provide stable, professional-grade communication even in busy or noisy office environments.
- ENHANCED 6-PARTY CONFERENCING: Boost team collaboration with built-in 6-party conference support, allowing real-time multi-party communication without external bridges. Designed for busy professionals, it streamlines workflows and provides an efficient collaboration experience.
- VIBRANT COLOR DISPLAY & ERGONOMIC DESIGN: Equipped with a 2.4-inch 320x240px color display with an adjustable backlight for high-resolution graphics. The versatile stand adjusts to 60° and 45° for desk use or a 15° wall-mount angle to suit any workspace layout.
- SEAMLESS CONNECTIVITY & POE SUPPORT: This T52P model supports 2 SIP accounts and features dual 100M Ethernet ports. It is powered via Power over Ethernet (PoE) for a clean setup, and unlike many competitors, it includes a dedicated 5V/1A power adapter for flexible installation.
Rank #3
- [5" Color Base Display for ease of menu operation] - Manage your communication with this ultra-clear 5" color base display. Soft keys on the side & bottom of the screen make it easy to access the functions of the phone. The extra-large display makes it easy to operate the menu and provides clear viewing of the features.
- [Personalized Feature Shortcuts] - Assign one-touch shortcuts on the large base display for quick access to the most important features like contact, messages, call history, timer, and more.
- [Conference and Intercom] - Streamline your communication experience with conference calling between an outside line and up to 4 cordless handsets, along with intercom functionality between handsets and the base unit.
- [Unsurpassed Range with DECT 6.0] - Experience the best in long-range coverage and clarity, provided by a unique antenna design and advances in noise-filtering technology.
- [Smart Call Blocker and One-touch Block] - Say goodbye to unwanted calls. Robocalls on your landline are automatically blocked from ever ringing through—even the first time. Instantly blacklist any incoming number with one touch. Store up to 1000 names and numbers to your block list.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
