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To test a webcam in Windows 11, open Start, search for Camera, and launch the Camera app. A live preview confirms that the camera can provide video to that app. If you need to check another camera or troubleshoot a blank preview, use the checks below.

Test your webcam with the Camera app

  1. Select Start, type Camera, and open the Windows Camera app.
  2. Look for a live image in the preview. If more than one camera is connected, select the Change camera icon at the top right to choose the device you want to test.

A working preview confirms the camera works in Camera, but it does not guarantee that a meeting app or website is using the same camera or has permission to access it.

Preview a camera in Windows 11 Settings

  1. Open Settings > Bluetooth & devices > Cameras.
  2. Under Connected cameras, select a camera to open its preview and available controls.

The controls depend on the camera and Windows version. Some infrared, DirectShow, and proprietary cameras may not appear on this page, so an absent listing alone does not mean that no camera is connected.

Let an app or website use the camera

  1. Go to Settings > Privacy & security > Camera.
  2. Check that Camera access and Let apps access your camera are on. Store apps may have individual access switches in the list.
  3. For browsers and many conferencing programs, also enable Let desktop apps access your camera. A meeting website may separately request camera permission in the browser.

If a device-level setting is greyed out, an administrator may need to change it. Windows may show a camera light while the camera is active; on devices without a light, Windows displays a notification when the camera turns on or off. These are activity indicators, not proof that the video preview is working.

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If the preview is black or missing

Work through these checks before concluding that the webcam is faulty:

  1. Check physical controls. Open any privacy shutter, check for a camera switch, and try the keyboard camera key if your device has one.
  2. Check the connection. For a USB webcam, make sure the cable is firmly connected and try another USB port if Windows does not detect it.
  3. Close other camera-using programs. Quit other apps that may be using the camera, then reopen Camera and test again.
  4. Check permissions and device status. Review the camera privacy switches above and check whether the camera is disabled in Device Manager.
  5. Check updates and restart. Look for Windows updates, including optional driver updates. Microsoft also recommends restarting after updates or when the problem began recently.
  6. Run the camera troubleshooter. In Windows 11, open the Get Help app and run its camera troubleshooter.
  7. Inspect the lens and lighting. Remove obstructions and clean the lens. Hardware faults, outdated drivers, poor lighting, or an obstructed lens can all contribute to a black image.

If Windows shows an error code, use Microsoft’s troubleshooting section for that specific code. A failure in just one calling app does not by itself show that the camera is physically broken.

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When Camera works but your call app does not

Microsoft notes, “If the camera works in the Camera app, the problem might be with the app you’re trying to use.” Check the calling app’s selected camera and its camera permissions first. If you join through a browser, verify the site’s permission in the browser as well as Windows’ desktop-app access setting.

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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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