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Open the transaction details in your FASTag issuer’s official app or website, then use your browser’s Print command and choose Save as PDF. Check that the saved page shows the transaction date and time, toll plaza, amount, vehicle or tag reference, and status where available. Keep the PDF alongside the original alert, account statement entry, and complaint acknowledgement: a customer-made PDF is useful supporting context, but it is not a certified record or proof by itself.
Save the FASTag transaction page as a PDF
- Sign in to the official app or website of the bank or issuer that issued your FASTag. Open the transaction history and select the disputed transaction so its detail page is visible.
- Check the displayed vehicle or tag reference, plaza, amount, date and time, and status against the entry you are disputing. Record the page URL and the date and time you retrieved it.
- Open the browser’s print command. On most desktop browsers this is under Menu → Print; the keyboard shortcut is commonly Ctrl+P on Windows or Linux and Command+P on macOS. Labels and shortcuts vary by browser and device.
- In the print dialog, set the destination or printer to Save as PDF (or the equivalent PDF option), review the preview, and save the file.
- Use a descriptive filename, for example
FASTag_transaction_2026-10-03_plaza_amount.pdf. Keep an unedited copy of the saved file.
Before closing the transaction page, open the PDF and confirm that the relevant information is legible and not cut off. If the print view omits a critical field, save a separate screenshot and note which detail is missing from the PDF. Avoid cropping away page context. The URL and retrieval time help explain where the copy came from, but do not independently authenticate the webpage.
What to keep with the PDF
Treat the PDF as one item in a supporting packet, not as the only record. Preserve the original records in their original form where possible:
- The issuer’s SMS or email alert about the toll transaction.
- The corresponding FASTag account statement entry.
- Your complaint text, the date you submitted it, and the issuer’s acknowledgement or ticket/reference number.
- Any reply or other communication from the issuer, toll operator, or complaint channel.
For a suspected cloned tag or a transaction recorded at a place your vehicle was not, location evidence may matter. IHMCL’s NETC Procedural Guidelines, Version 1.9 describe government receipts or documents bearing the vehicle registration number and timestamped vehicle images or video as relevant proof of location. The process flow also gives parking receipts, fuel-recharge receipts, and legal affidavits as examples of additional material that may be requested. Ask the issuer what it needs for your case; do not alter or fabricate records.
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Send the complaint to the channel that can investigate it
Issuer or account debit dispute
Report a disputed transaction to the customer-service channel of the bank or issuer that maintains your FASTag account. NHAI’s NETC procedural guidance concerns transaction validation and supporting proof; it is not a promise of a refund or a universal complaint-interface guide. Submit through the issuer’s current official route, request a complaint reference, and retain the response.
Toll-plaza acceptance or tag-reading problem
NHAI’s FASTag FAQ identifies the National Highway helpline 1033 for toll-plaza-level problems such as a tag wrongly treated as blacklisted, a plaza refusing FASTag, or a plaza unable to read the tag. It also says a grievance may be escalated to NHAI/IHMCL. The FAQ lists etc.nodal@ihmcl.com for escalation if issuer-bank customer care is not working or responding. Because operating contacts can change, verify the current contact details on the relevant official NHAI, IHMCL, or issuer page before sending personal information.
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When RBI unauthorised-transaction rules may apply
Do not assume that every disagreement about a toll amount, plaza, or transaction record is an unauthorised electronic banking transaction. RBI’s 2017 customer-liability directions address specified unauthorised electronic banking transactions and set different outcomes based on circumstances and how quickly the customer reports them. The notification describes reporting windows of within 3 working days, 4 to 7 working days, and beyond 7 working days for specified cases; these are not general deadlines for every FASTag dispute.
If you believe the debit was unauthorised, report it promptly to the issuer and ask which complaint process applies. RBI’s notification says, within that framework, “The burden of proving customer liability in case of unauthorised electronic banking transactions shall lie on the bank.” That statement is not a general rule that settles every toll-service dispute.
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If the issuer’s response does not resolve a complaint, check RBI’s live Complaint Management System and current Integrated Ombudsman Scheme FAQ for eligibility and filing instructions. The information surfaced for RBI’s 2026 FAQ lists details such as the regulated entity, complaint reference and date, transaction details, the entity’s reply, and supporting documents; confirm the current requirements directly with RBI before filing.
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If you need an automated webpage capture for your records, ScreenshotNeo can return a screenshot or PDF from one API request. It is a developer API, not a substitute for an issuer’s transaction record or complaint acknowledgement. Use it only where you are authorized to access the page; do not send account credentials or sensitive personal data unless your security and privacy requirements permit it.
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Example cURL request (replace the target URL with the transaction page you can access):
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curl -G "https://api.screenshotneo.com/v1/shot" -d access_key=YOUR_API_KEY --data-urlencode url=https://stripe.com -o shot.webpSee the ScreenshotNeo API documentation for output and request options. Cookie banners, popups, and chat widgets are removed before capture; bot checks, blank pages, and failed loads are not billed; its MCP server lets AI agents take screenshots; and 1,000 screenshots per month are free with no card, with paid plans starting at $5 for 3,000. Sign up for the free plan.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Frequently Asked Questions
Does saving the FASTag page as a PDF prove that the toll was wrong?
No. It preserves what the page displayed, but it is not a certified record or proof by itself. Submit it with relevant issuer records and other supporting evidence, and follow the issuer’s instructions.
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Can I use the same steps on a phone?
The general approach is to open the transaction details and use the browser or device print-to-PDF option, but menus vary by mobile browser, operating system, and issuer page. Check the saved PDF for missing or clipped fields.
What if the transaction page does not show the information I need?
Keep the PDF as saved, capture a separate screenshot of the visible details, and tell the issuer which fields the page did not display. Ask what additional records it requires.
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