Do these 3 things before closing this tab:
1Fix the driver behind crashes, sound loss and screen glitches2Clear out junk files and repair common Windows errors3Scan for outdated or missing drivers - takes under a minuteTo use Chatra, get the widget code from the Chat Widget section of your Chatra dashboard and install it on your site through the appropriate CMS integration or developer method. Then set up agent profiles, invite teammates, and choose how the widget should behave when agents are online, invisible, or offline.
How do I install Chatra on my website?
Chatra’s widget must be added to your site before visitors can use it. Sign in to the Chatra dashboard, open Chat Widget, and copy the widget code. Follow the installation guide for your platform, or use the developer integration if you are building a web app. The right place to add code varies by platform, so do not paste it into an arbitrary site field.
- Open the Chatra dashboard and go to Chat Widget.
- Copy the widget code.
- Install it using the instructions for your content management system or ecommerce platform, or follow the developer route below.
- Open your site and confirm that the widget appears and can be opened.
Chatra links to guides for popular CMS platforms and Google Tag Manager from its getting-started guide. Use the guide for your actual platform rather than assuming there is one universal code-insertion menu.
Developer integration
For a web app, Chatra’s official module documents the @chatra/chatra package for npm or yarn. The repository says the module works with React, Angular, and Vue, with configuration passed during initialization. This is an alternative for developers, not a requirement for sites using a supported CMS plugin.
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How do I add Chatra to WordPress?
Chatra’s WordPress instructions use the official plugin, followed by the widget code from your Chatra dashboard.
- In WordPress, go to Plugins → Add new.
- Search for Chatra, install the plugin, and activate it.
- Go to Settings → Chatra chat.
- Copy the widget code from the Chatra dashboard’s Chat Widget section, paste it into the plugin settings, and save.
If the widget does not appear, Chatra recommends checking whether a caching plugin is serving an older version of the page and clearing the cache. See Chatra’s WordPress installation guide.
How do I set up agents and teammates?
Give the account a recognizable support identity before inviting the team. Chatra recommends using a real agent photo and a clear name or title. Invite teammates from the agents section of the dashboard, then assign roles according to what each person is responsible for.
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- 【Wide Compatibility】Works with USB 2.0/3.0, no additional drivers required. Ready to use in approximately one minute or less on any compatible device. Compatible with Mac OS X 10.7 and higher / Windows 7, 10 & 11, Pro / Android 4.0 or higher / Linux 2.6.24 / Chrome OS 29.0.1547 / Ubuntu Version 10.04 or above. Not compatible with XBOX/PS4/PS5.
- Administrators can access Chatra settings.
- Agents do not have access to Chatra settings.
Use administrator access only for teammates who need to manage configuration; agents handling conversations can use the more limited role.
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Chatra’s getting-started guide says that when agents are online, the widget works as live chat; when they are offline or invisible, it switches to messenger mode. Visitors can leave messages for a later reply, so the widget can still collect a request even when nobody is available to answer live.
Online, invisible, and offline states
- Online: Visitors can chat live with available agents.
- Invisible: An invisible agent does not receive new-chat notifications unless another agent invites them. If every agent is invisible, the widget switches to offline/messenger mode.
- Offline: Offline agents receive no notifications, but visitors can leave messages for follow-up.
Chatra describes browser and mobile push notifications. If an agent is logged in on both browser and mobile, the mobile notification may be delayed by 30 seconds so the agent can respond in the browser first. The guide also says that replies sent from Chatra after a visitor leaves can reach the visitor’s inbox if they provided an email address. A reply sent from email or a helpdesk will not update the conversation shown in the Chatra widget.
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- Full HD 1080p video calling and recording at 30 fps. You'll make a strong impression with this PC webcam that features crisp, clearly detailed, and vibrantly colored video
Set working hours
Chatra’s schedule can change agent status automatically and send start- and end-of-shift notifications. The guide says a scheduled workday must be at least one hour and no more than 23 hours. If the team relies only on the browser dashboard, automatic status changes or notifications may not occur while that dashboard is closed until it is opened; Chatra says its mobile app changes this behavior. Set the schedule to match the team’s actual coverage and check the dashboard’s current status when a shift begins.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Which Chatra features should I configure first?
Targeted messages
Chatra lets you tailor messages to pages such as a homepage or landing page, a form page, a contact page, or a cart or checkout page. Match the message to the page and choose whether it should appear in live-chat mode, messenger mode, or both. A targeted greeting is a way to make the prompt relevant; it is not, by itself, evidence that conversions will increase.
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Forms and Chatra Bot
When agents are unavailable, forms can collect contact details and other information. Chatra describes optional or custom form fields and editable bot phrases. Make it clear in the wording when a visitor is interacting with a bot, and ask only for information the team needs to respond.
Rank #4
- FULL HD 1080P VIDEO: Delivers crisp, clear video at 1080P resolution, ensuring sharp and detailed visuals for video calls, streaming, and conferencing.
- NOISE CANCELLATION: Built-in noise-canceling microphone filters out background sounds, providing clear and focused audio during calls and recordings.
- PRIVACY COVER: Integrated privacy cover lets you easily block the lens when the webcam is not in use, giving you full control over your privacy.
- WIDE-ANGLE LENS & AUTO LIGHT CORRECTION: The wide-angle lens captures more of your surroundings, while auto light correction adjusts for optimal image quality in any lighting condition.
- PLUG & PLAY USB: No drivers or software needed — simply plug into any USB port for instant compatibility with laptops, desktops, PCs, and Macs.
Saved replies and the conversation queue
Agents can save responses to common questions for reuse. The conversation queue helps distribute new chats: Chatra says a chat leaves the queue when an agent answers and may return if it does not receive a timely answer. Agree on who monitors the queue and how quickly it should be handled so visitors are not left waiting.
Visitor context and notes
Chatra describes showing agents context such as a visitor’s current page, navigation path, device, and operating system. Agents can also save notes for colleagues. Use this information in line with the privacy commitments you make to visitors.
Reports and ratings
The Reports tab is described as including conversation counts, visitor ratings or satisfaction, and average response time. Chatra’s guide defines when a conversation is considered complete using visitor departure, inactivity, or agents leaving. Those definitions matter when interpreting the figures or comparing them with another service; do not assume every tool measures a completed conversation the same way.
How do I choose a Chatra plan?
Chatra’s plans page lists Free at $0 for one agent, Essential at $31 per agent per month, and Pro at $41 per agent per month. It also displays annual-billing equivalents of $25 and $33 per agent per month for Essential and Pro, respectively, and says paid plans include a 10-day trial without a credit card. These are the rates and terms displayed on the linked page; check it for current pricing and feature entitlements before choosing, since they can change.
Compare plans against the work your team needs to do, rather than price alone:
Quick Recap
- Number of agents and monthly conversation limits
- Channels your team needs
- Automation and visitor information
- Reporting and export
- Required integrations
- API or webhook support
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
