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One free scan finds every outdated or missing driver and matches the right update for your exact hardware.Free scan · exact hardware matchIf your Android phone says Bluetooth headphones are connected but music or video is silent, first check the phone and headphone volumes, the headphones’ Media audio setting, and the phone’s selected playback output. A Bluetooth connection does not necessarily mean media sound is enabled or routed to the headphones.
Check volume and the headphones’ media setting
- Raise both volumes. Turn up media volume on the Android phone and volume on the headphones. Make sure playback is active and not paused or muted.
- Check for another paired device playing audio. If your headphones support Multipoint or another multi-device switching feature, pause audio on a laptop, tablet, or other paired phone, then start playback on Android. Google notes that switching sources on Multipoint headphones may require stopping playback on the first device: Set up Multipoint headphones on your devices.
- Turn on Media audio for the headphones. Open the Bluetooth settings for the specific headphones and make sure Media audio is enabled. Google’s general route is Settings → Connected devices → Bluetooth (or Saved devices) → the gear beside the headphones → Media audio. The labels and location can vary by Android version and phone maker. Google includes volume, competing paired devices, and the Media audio setting in its Android steps for music with no sound: Fix Bluetooth problems on Android.
If the problem is with phone calls rather than music or video, check the separate Phone audio setting for the accessory. Media audio and phone-call audio are distinct settings; enabling one does not establish that the other is enabled.
Make sure Android is sending playback to the headphones
Open the phone’s active media output selector while audio is playing and choose the headphones. On Pixel, Google documents selecting a connected accessory through the volume panel or media controls: Change volume, sound and vibrate settings on your Pixel phone or Pixel Tablet. On other Android phones, look for a media output, audio output, or connected-device control; its name and placement vary. A connected accessory can still be silent if another available output is selected. Google’s Android guide also notes that Bluetooth device controls and labels vary across devices: Find & set up Bluetooth devices near your Android device.
Refresh the Bluetooth connection
If volume, Media audio, and the selected output are correct, refresh the connection before removing the saved pairing:
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- Turn Bluetooth off and back on in Android’s Bluetooth settings.
- Confirm that the headphones show as paired and connected, then try playing audio again.
- Restart the phone and headphones, reconnect them, and test playback.
- If there is still no sound, open the saved Bluetooth-device controls, disconnect or forget the headphones, then pair them again. You will need to complete pairing again after forgetting them. Google’s Android device guide covers managing saved Bluetooth devices and connecting them again: Find & set up Bluetooth devices near your Android device.
Use Pixel diagnostics or isolate the failing device
Pixel 6 and later, including Pixel Fold
Google provides Bluetooth diagnostics on Pixel 6 and later, including Fold. The diagnostics can check media audio, hands-free calling, and hearing-aid profiles. If your Pixel offers the diagnostics, use them to check the affected profile; this feature is specific to supported Pixel devices, not a standard screen on every Android phone. See Fix Bluetooth problems.
Other Android phones, or a problem that remains
Android interfaces can be customized, so menu names and available troubleshooting options differ. If the standard steps do not resolve the issue, consult the phone maker’s support instructions; Google also advises seeking manufacturer help for custom Android versions when general Bluetooth steps fail: Fix Bluetooth problems on Android.
Rank #2
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To narrow down whether the phone or headphones need support, try the headphones with another audio source and try a different Bluetooth audio accessory with the Android phone. If only one device consistently fails across those checks, contact that device’s manufacturer.
Quick Recap
Best Value
- LED Power Display and 60H Playback: Dual digital LED power display outside of the case is to show the power level for charging case and earbuds. When charging for the case, the LED light will start to flash from 1 to 100. When you put earbuds into the case, then earbuds will start to be charged. 470mAh battery capacity charging case can provide extra 4 times full charging for both earbuds, each earbud can last 6H on single charging. So, you can enjoy 60H music time in total via using in turn
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Rank #4
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- 36 Hours Playtime & Faster Charging: Enjoy 6–8 hours of uninterrupted listening on one charge, with up to 36 hours of total battery life when used with the charging case. The Type-C fast charging design delivers safer, more efficient power, keeping your noise cancelling headphones ready whenever you need them.
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- Ergonomic & Portable: Tested on 1,000+ people for a secure, all-day fit. Includes 3 sizes of silicone ear tips.We recommend using a standard 5V USB charger (5V/1A). Fast chargers are not required. Always ensure the charging port and earbuds are completely dry before charging.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

