The Tool Desk
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AirPods Pro won’t connect
Charging and connection problems can overlap, so first verify that both earbuds are seated in the case and charging. Then work through these checks:
- Update the iPhone, iPad, or Mac you want to use, and make sure Bluetooth is on.
- Put both AirPods in the case and check that they are charging.
- Put the AirPods in your ears. Open the device’s audio output controls, select your AirPods Pro, and test playback with the volume turned up.
- If the AirPods do not appear or will not connect, put them back in the case, close the lid for 15 seconds, then open it and try again.
- To pair with an iPhone or iPad, open the case near the device and use the pairing control for your AirPods generation. On a Mac, follow Apple’s manual pairing instructions in Connect your AirPods and AirPods Pro to your iPhone.
- If they still will not connect, reset them using the generation-specific instructions below. Apple’s guidance is direct: “If you still can’t connect, reset your AirPods.” See If your AirPods or AirPods Pro won’t connect.
AirPods Pro won’t charge
Use a cable that matches the charging port on your case: some AirPods Pro cases have Lightning ports and others have USB-C. Check the case before choosing a cable. Apple recommends leaving the AirPods and case to charge for at least 15 minutes when they will not charge.
- Put both AirPods in the case and close the lid.
- Connect a compatible cable to the case and a power adapter. Make sure the cable is firmly seated at both ends and that the adapter is connected to a working outlet.
- Leave the case and AirPods charging for at least 15 minutes, then check the charge status on an Apple device or at the case.
- If you are using wireless charging with a compatible case and its status light does not illuminate, reposition the case. If needed, try a wired connection.
- Check the case’s charging port for debris and follow Apple’s model-specific directions for cleaning it. See How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods.
If the case or earbuds still do not charge, reset the pair using the instructions below. A reset returns custom settings to their defaults.
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- AirPods Pro Charging Case Replacement: Our Replacement AirPods Pro Charging Case works like the original AirPod charging case. If your original AirPod Pro Charging Case is unfortunately lost or damaged, the charging case is compatible with AirPod Pro. It does not include earbuds
- 5 Times Full Charge: Built-in 680mAh batteries provide 5 times full charges for your AirPods Pro 2. Fast charge earbuds, just 15 minutes in the case provides you with 3 hours of listening time
- Bluetooth Button and Wireless and Wire Charging: This Replacement AirPods Pro Charging Case supports Bluetooth pairing. Wireless and Wire Charging enables you to enjoy convenient charging and fast charging. Please note that using wireless charging may cause the case to heat up, which is a normal phenomenon
- Protective AirPods Pro Case: This Replacement AirPod Pro Charging Case features high quality shell protection for earbuds when impacted or falling, similar to the original AirPods Pro 2 charging case
- Troubleshooting Instructions: Do not plug in the charger during the Bluetooth pairing stage. If you encounter issues like one earbud has no sound, the indicator light is flashing randomly, or cannot connect, follow these steps: Put the earbuds back into the case and close the lid for 15 minutes then open it; Check the contact points of the earbuds and charging case and wipe them clean; Confirm that the earbuds are not disconnected and have enough battery power
One AirPod isn’t playing audio or is quieter
- Check that the case has charge. Put both AirPods in it, close the lid, and wait 30 seconds.
- Check the charge status of each AirPod on your connected Apple device.
- Reconnect and test the affected AirPod. If it remains quiet or silent, charge both AirPods and test again.
- If one side is still quieter, remove its ear tip and inspect the speaker and microphone mesh for debris. If you find debris, use Apple’s cleaning instructions rather than an unverified cleaning method.
- On iPhone or iPad, open Settings > Accessibility > Audio & Visual > Balance and make sure the balance is centered.
- If the problem continues, reset the pair. If the AirPod is a replacement, use Apple’s Set up your replacement AirPods or charging case instructions.
Apple’s steps for quiet or silent AirPods are at If your left or right AirPod isn’t working.
Reset AirPods Pro using the right generation’s controls
Identify your AirPods Pro generation before resetting. AirPods Pro 1 and AirPods Pro 2 use a setup button on the back of the case. Newer AirPods generations use a front-of-case double-tap sequence instead. Follow the matching instructions on Reset your AirPods; do not use the rear-button sequence for a model with front-case controls.
Rank #2
- Replacement Apple AirPods Pro (1st Generation) charging case (A2190). Easy to pair with your existing AirPods set, with pairing instructions included.
- Package includes 1 AirPods Pro 1st Generation replacement charging case (A2190) and pairing instructions in generic envelope or box.
- Only compatible with Apple AirPods Pro (1st Generation)
AirPods Pro 1 or AirPods Pro 2
- Put both AirPods in the case, close the lid, and wait 30 seconds.
- On the paired iPhone or iPad, open Bluetooth settings. If your AirPods appear, tap the information button next to them and choose Forget This Device.
- Open the case lid. Hold the setup button on the back of the case for about 15 seconds, until the status light flashes amber and then white.
- Follow the prompts on your device to reconnect the AirPods.
Resetting clears custom settings, so you may need to set your preferences again.
Newer models with front-of-case controls
Use Apple’s instructions for the exact model. These generations use a front-of-case double-tap sequence rather than the rear setup button. Model-specific reset instructions are available at Reset your AirPods.
Rank #3
- 【Replacement for Airpods Pro 2 Charging Case】--Our charging case works like the original AirPod pro 1st 2nd charging case. If your original Airpod Pro Charging Case is unfortunately lost or damaged, making it a perfect replacement, the charging case is compatible with Airpod Pro 2nd charging case
- 【Quick Charging】--It only takes 15 minutes to charge the Air Pod Pro 1 2 generation. The can be fully charged in 2 hours, and it can be fully charged with airpods pro up to 5 times. Easily maintain 24-hour use. Equipped with sleep function, low power consumption, longer battery life
- 【Fast Pairing】--The Compatible for AirPods Pro 2 charging case has a Blue-tooth pairing sync button. After the first connection, the charging replacement case will be automatically connected to your equipment next time, saving you time.
- 【Two Charging Methods】--The Airpods Pro 2 charging case can be charged by lightning cable,When it is full of electricity, it will turn into green light. When it lights up red light, it needs to be charged, which let you know the power condition
- 【After-Sales Service】--If you have any questions about the charging case of Airpod Pro 2 , Our customer care team will provide you with a fast and effective solve your problem. We hope our customers will have a pleasant shopping experience.
When to contact Apple
If the connection, charging, audio, and reset steps do not resolve the problem, identify your exact AirPods and charging-case model, check its coverage, and review Apple-certified service options. Apple also lists replacement AirPods and cases; a replacement is not necessarily required, so have the device assessed before deciding. Start with AirPods service and repair.
Quick Recap
Rank #4
- Perfect replacement:Charging case compatible with for Airpods pro 1st & 2nd Generation. A great replacement charging case for backup if your original case is lost or damaged.
- Charging and Syncing: The wireless Airpod pro charging case is upgraded with a pairing sync button, enable you enjoy sensitive bluetooth pairing.Our charging case equipped with a better chip for stronger performance. Will protect your device from short circuit, over current, over voltage and over charge.
- Wireless & wired charging:The Air pods Pro Charging Case Support both QI wireless charging and lightning cable charging. Compatible with all standard wireless charger.
- Large Capacity Built-in Battery:Built-in 660mA battery for our AirPod Pro charger case, it can fully charge time of Air pod Pro is only 20 minutes and gives you 8 hours listening time and it can be use up to over 3 times when the charging case is full of power. It only needs about 3 hours to be 100% power for the charging case.
- After-sales service:When you received the airpod charging case replacement，If you have any questions, please feel free to contact us. We always try our best to provide customers with high-quality products and excellent services.
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