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One free scan finds every outdated or missing driver and matches the right update for your exact hardware.Free scan · exact hardware matchIn the U.S., start by identifying whether your coverage is a mobile Care+ plan or a home-appliance/electronics plan: Samsung lists different claim portals and phone numbers for each. To check a submitted claim, return to the plan-specific portal or administrator that handled it; Samsung’s ordinary repair-ticket tools are a separate service process, not a universal Care+ claim tracker.
Choose the claim route for your plan
Samsung publishes separate instructions for mobile coverage and home-appliance/electronics coverage. These U.S. routes may not apply to plans sold elsewhere. Check your coverage documents for the exact plan and administrator, especially if a portal does not recognize your information.
| Covered product or plan | Online claim route | Phone option |
|---|---|---|
| Mobile devices and eligible mobile plans | Use the online Care+ portal linked from Samsung’s U.S. mobile Care+ FAQ. | Servify: 1-833-690-0918, according to Samsung’s FAQ. |
| Home appliances and electronics plans | Go to MyCarePlusClaim.com, enter the phone number or email address associated with the plan, select the product, then click “File a Claim,” as described in Samsung’s U.S. instructions. | 1-866-371-9501, listed by Samsung. |
| Theft & Loss/insurance-only plans or plans enrolled before or after August 8, 2022 | Samsung lists distinct claim links by plan category and enrollment date in its product-support article. Follow the route matching your plan rather than assuming another Care+ portal applies. | Use the administrator or contact details in your coverage documents if the listed route does not match your plan. |
File the claim with the right information
- Confirm your plan and product. Check the coverage documents and identify the covered device or appliance and the plan administrator. Do not rely on a generic repair page to determine your claim route.
- Identify what happened. Determine whether the event is accidental damage, mechanical breakdown, loss, or theft, then check that your plan covers that type of claim.
- Open the correct portal or call its listed administrator. For the home-appliance/electronics portal, use the phone number or email address associated with the plan. For mobile coverage, use the Care+ portal or call Servify.
- Check the applicable terms before submitting. Ask what service fee or deductible applies to this claim and whether the outcome is repair or replacement. Fees and coverage vary by plan and claim type.
- Keep the confirmation. Save the claim reference and any emails or messages so you can use the same details when following up. Keeping a confirmation is practical guidance, not a stated Samsung requirement.
Understand fees, limits, and timing before deciding
Plan benefits are not interchangeable. Samsung’s mobile FAQ says service fees for approved claims vary by claim, while mechanical-breakdown claims have no service fee. Its mobile Care+ overview lists a $99–$199 deductible for theft/loss replacement claims, depending on device; that figure is not a deductible for every Care+ claim. Check the terms for your specific plan and claim before proceeding.
For the mobile plans covered by Samsung’s FAQ, Lost or Stolen claims are limited to a maximum of three in a 12-month period. Samsung also says that, in most cases, an approved mobile replacement ships for next-business-day delivery; this is not a guaranteed decision time or delivery promise. If Samsung requires the replaced device to be returned, its FAQ generally gives you 10 days after receiving the replacement, except for lost/stolen claims. Verify that these conditions apply to your own plan in Samsung’s mobile Care+ FAQ and coverage terms.
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Track a Care+ claim or check a repair ticket?
The reviewed Samsung U.S. materials do not establish one status tracker or one set of status labels for every Care+ plan. To follow a claim, return to the plan-specific portal or administrator used to file it. If the claim is missing or its status is unclear, contact that administrator through the support route listed for your plan and provide the claim confirmation along with the phone number or email linked to coverage.
A Care+ claim is not necessarily the same thing as a Samsung repair request. Samsung’s service-request tools describe viewing open tickets and managing in-home appointments; they do not establish that those records track Care+ insurance claims. If you filed an ordinary repair request rather than a Care+ claim, use those service tools. If you filed a claim for coverage, follow up with the plan administrator.
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If the portal cannot find your plan
- Recheck the product category, plan name, and enrollment timing against your coverage documents; Samsung lists different claim links for some plan categories and enrollment periods in its product-support article.
- For the home-appliance/electronics portal, make sure you entered the phone number or email address associated with the plan.
- Use the administrator and contact route in your coverage documents if the portal or number above does not match your plan, and contact Samsung or plan support for help locating the correct route.
- Do not treat an ordinary service ticket or appointment record as proof that a Care+ claim has been filed or updated.
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