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If an AI-generated search answer gives misleading medical information, report it through the product that displayed it—and check whether its cited webpage is also wrong. A report can help a platform review or improve results, but it does not guarantee that an answer will be removed, corrected by a deadline, or receive an individual response. Do not use questionable AI output to make care decisions; ask a qualified healthcare professional.
What to do first if an AI search result gives wrong medical advice
- Do not act on the questionable advice. If it could affect a diagnosis, medication, or treatment, contact a qualified healthcare professional. For a possible emergency, contact local emergency services or a clinician immediately.
- Save enough detail to identify the answer. Note the search question, the exact misleading sentence, the product and feature that showed it, the date, and any visible citations. A screenshot can help document what appeared. These are practical tips, not a required platform checklist.
- Check the cited source in context. Follow the link and compare the AI summary with the relevant passage, rather than assuming a citation proves the answer is accurate.
- Report the answer to the product. Use the feedback or reporting control described below for Google Search or Microsoft Copilot/Bing. For another product, use its current answer-level feedback or help controls; a universal reporting route is not established.
- Contact the source publisher if its page is wrong. A platform report does not repair incorrect information still published on the source website.
How do I report incorrect health information on Google?
For health information shown in Google Search, select Feedback below the health information, describe the problem through the on-screen steps, and submit. Google says it uses feedback to improve results in the future; it does not promise that a particular answer will be removed or corrected by a specific time. See Google Search Help: Health information on Google.
Google Search AI Overviews and Gemini Apps are distinct products, so their reporting controls are not necessarily the same. Gemini’s help page says its responses can be inaccurate, cautions against relying on them as professional advice, and links to feedback and issue-reporting instructions: Learn about responses from Gemini Apps.
How do I report an inaccurate Copilot answer?
On Copilot web or mobile, Microsoft says you can choose Give feedback in Settings or select the flag icon beneath a response. In the Copilot app, you can also long-press a response and choose Report. Microsoft warns that Copilot can misrepresent information or produce incomplete or inaccurate responses, and recommends checking cited sources. Its reporting and feedback routes are described in Microsoft’s Copilot privacy FAQ.
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For potentially harmful or misleading AI-generated material in Bing, Microsoft also points to Report a Concern. Feedback and reports are reviewed by operations teams, but that is not a guarantee of a particular outcome or response time. Bing explains its result and reporting routes in How Bing delivers search results.
When should I contact the website that the AI cited?
If the source page itself contains the inaccurate claim, ask the publisher or responsible site owner to correct or clarify it. Include the page URL, the exact claim, and a concise explanation of what is inaccurate. Medical content should be supported by reliable evidence and reviewed by people with appropriate expertise; a visible review or update date helps readers judge whether it is current.
To evaluate the page and the claim, check:
- Responsibility and purpose: Who runs the site, how is it funded, and what is the page trying to do?
- Evidence: Does it link to original medical or scientific sources, and do those sources support the claim?
- Review: Who prepared or reviewed the content, and what are their relevant qualifications?
- Currency: When was it last reviewed or updated? Medical evidence and recommendations can change.
These are among the checks recommended by the NIH Office of Dietary Supplements in How To Evaluate Health Information on the Internet. Compare the AI’s exact wording with the cited source and current guidance from a relevant public-health agency, recognized health institution, or peer-reviewed evidence. A source may be outdated, incomplete, or missing context without every part of it being demonstrably false.
How can publishers make medical pages clearer to AI systems?
If you manage the source page, correct the claim on the page itself and check related metadata that might appear in Search. Google Search Central recommends manually checking AI-assisted web content for accuracy and trustworthiness, while meeting Search Essentials and spam policies. It does not present those practices as a way to guarantee a top ranking or a particular AI answer. See Google Search’s Guidance on Generative AI Content on Your Website.
For public-health organizations, CDC guidance recommends plain language, descriptive headings, explanations of medical terms, and links to authoritative or peer-reviewed support. These practices can help make information easier to interpret; they do not guarantee that an AI response or search ranking will update. The guidance is in Considerations for Generative Engine Optimization (GEO): Helping AI Find and Summarize Public Health Content (September 2026).
Is a removal request the right fix?
Use a removal or cache-clearing request only when the underlying webpage has already been removed or changed but an outdated version remains in Bing. Microsoft’s Bing Content Removal Tool addresses that situation. It is different from reporting an AI answer that misstates information still present on a live source page; in that case, report the answer and contact the page publisher as appropriate. See Bing Content Removal Tool.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Why reporting does not guarantee an immediate correction
Feedback is a way to alert the platform, not a promise of removal, an individual reply, or a correction deadline. Google says its feedback is used to improve results in the future; Microsoft says reports are reviewed. The product may make broader changes rather than correct a single query. In a May 2024 post, Google acknowledged that some AI Overviews had misinterpreted webpage language and described technical improvements and health-query refinements. That account describes Google’s response at the time, not a guarantee about current behavior or any specific report: What happened with AI Overviews and next steps.
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Google reported in 2024 that it found a content-policy violation in fewer than one in every 7 million unique queries with an AI Overview. That is Google’s reported frequency for policy violations, not an independently measured accuracy rate and not a measure of medical safety. The figure appears in the same Google post.
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AI summaries also change how people encounter sources. A KFF report in 2026 describing a Pew Research Center analysis of 900 U.S. adults tracked over one month in 2025 said users clicked a link cited in an AI Overview in 1% of cases. When AI Overviews appeared, users clicked ordinary results below them 8% of the time, compared with 15% on pages without AI Overviews. These are observed browsing rates for that panel, not evidence that every user behaves the same way or a measure of medical outcomes: KFF: Correcting False Health Claims and Navigating AI-Generated Information.
How to check medical information before relying on it
Google states, “Health information on Google isn’t medical advice.” The U.S. Surgeon General frames health misinformation as information that is false, inaccurate, or misleading according to the best available evidence at the time. This matters because evidence and guidance can evolve: distinguish a demonstrably false statement from a claim that is uncertain, outdated, or missing context. See the HHS Office of the Surgeon General’s Health Misinformation resource.
For a medical concern, verify the claim with credible health sources and discuss online information with a healthcare provider. Neither a confident AI response nor a citation beside it substitutes for professional advice or checking the original evidence.
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