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On many Samsung Galaxy phones, open Settings > Notifications > Advanced settings > Wireless emergency alerts. If that path is not available, look under Settings > Safety and emergency > Wireless emergency alerts, or search Settings for “Wireless emergency alerts.” The menu and alert controls vary by device, software, carrier, and region.
Find Wireless Emergency Alerts in Settings
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Open Settings.
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Try Notifications > Advanced settings > Wireless emergency alerts.
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If you do not see that option, try Safety and emergency > Wireless emergency alerts. Samsung documents both routes, but they may not appear on the same phone. You can also use Settings search and enter “Wireless emergency alerts.”
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Samsung’s Galaxy notification instructions describe the Notifications path, while its emergency-use instructions document the Safety and emergency path.
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Change the alert types and preferences available on your phone
On the Wireless emergency alerts screen, review the switches and preferences shown on your device. Depending on the phone and carrier, controls may include:
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Allow alerts: Enables the available alerts where this control appears.
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Alert categories: Options may include Extreme threats, Severe threats, AMBER alerts, Public safety messages, and Test alerts.
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Alert preferences: Some devices offer vibration, alert reminders, or speaking the alert message.
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Emergency alert history: Opens a record of alerts received on the phone, if available.
Samsung Support says U.S. Galaxy users can customize the alerts they receive and disable some types, “except for National alerts.” Samsung’s separate troubleshooting page calls the non-disableable category “Presidential alerts.” Because the labels differ across Samsung’s own U.S. support pages, follow the wording on your phone; do not assume every alert category can be switched off.
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If an emergency alert does not arrive
Samsung lists several possible causes for a missing alert. Check the conditions you can control first:
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Confirm Wireless emergency alerts are enabled and the relevant available categories are turned on.
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Check that the phone has cellular reception and is not in airplane mode.
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Consider whether the phone was on a call when the alert was sent; some devices may not show an alert during a call.
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If the setting or alert behavior is unavailable or unclear, ask your carrier whether it supports the relevant controls.
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An alert may also fail to arrive if the connected cell site is not broadcasting it, is under maintenance, or is out of service. Changing a phone setting cannot recover an alert that was not broadcast to the serving cell site. Samsung’s notification support page lists these possible causes.
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If the alert sound keeps repeating
Samsung says an uncleared alert may continue to make a sound and directs users to the Wireless emergency alerts settings. If emergency alert sounds keep repeating, Samsung also suggests powering the phone off and back on. A repeating sound can have other causes, so this restart is a troubleshooting step rather than a guaranteed fix. See Samsung’s random notification sound troubleshooting for its guidance.
Why Galaxy alert controls can differ
Wireless Emergency Alerts (WEA) are a U.S. alert system, and the instructions here concern Samsung’s U.S. support guidance. The menu location and available switches can vary with the Galaxy model, software, carrier, and region. The FCC’s 2025 WEA order preserves functions that let consumers opt out of certain message types, mute the Attention Signal, or specify vibration and audio presentation during active voice or data sessions; it does not guarantee that every control will appear on every Galaxy phone. See the FCC’s WEA policy order.
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