Head-to-head · Contact Center as a Service - Midmarket Software
Zoom Contact Center vs Five9 Intelligent CX Platform
Zoom Contact Center leads on 0 checks, Five9 Intelligent CX Platform on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreZoom Contact Center · 9.0/10
- Most featuresZoom Contact Center · 1 of 2
Zoom Contact Center scores higher on our rubric for contact center as a service - midmarket software: 9.0 against 8.9 out of 10; our editors rank them #6 and #7.
Zoom Contact Center is the better fit for zoom-aligned teams needing broad integrations. Five9 Intelligent CX Platform is the better fit for teams needing blended calling and mature controls.
- Zoom Contact Center fits best
Zoom-aligned teams needing broad integrations
- Five9 Intelligent CX Platform fits best
Teams needing blended calling and mature controls
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Side by side
| Feature | Zoom Contact Center 9.0/10 Visit ↗ | Five9 Intelligent CX Platform 8.9/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.0 | 8.9 |
| Ranking | #6 in Contact Center as a Service - Midmarket Software | #7 in Contact Center as a Service - Midmarket Software |
| Best for | Zoom-aligned teams needing broad integrations | Teams needing blended calling and mature controls |
| Pricing model | Paid | Paid |
| Starting price | — | $119/seat/mo |
| Free plan | — | — |
| Free trial | — | — |
| Deployment | Cloud | Cloud |
| Platforms | Web, Windows, macOS, Linux, iOS, Android | Web |
| Support | Docs, Community, Phone, Tickets | Phone, Tickets, Community, Docs, Email · 24/7 |
| Compliance | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Integrations | 2,500+ integrations | 8 integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Zoom Contact Center 1/2 · Five9 Intelligent CX Platform 0/2 | ||
| Workforce management | ✓ (best) | Not checked yet |
| Quality management | Not checked yet | Not checked yet |
| Specs | ||
| Supported channels | Not checked yet | Not checked yet |
| Routing features | Not checked yet | Not checked yet |
| Agent limit | Not checked yet | Not checked yet |
| CRM integrations | Not checked yet | Not checked yet |
| Our review | ||
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| Cons |
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| Our verdict | Zoom Contact Center is a cloud-based customer service platform for teams handling interactions across voice, video, chat, SMS, email and social media. It combines inbound routing, IVR flow design, real-time transcription, agent CTI… Read the review → |
Five9 Intelligent CX Platform is a cloud contact-center service for organizations managing voice and digital customer interactions. It supports inbound, outbound, and blended calling with ACD and skills-based routing, IVR, intelligent… Read the review → |
Strengths and trade-offs
Zoom Contact Center — where it wins
- Omnichannel routing across voice, video, chat, SMS, email and social
- 2,500 integrations plus CRM CTI support
- Elite adds AI Expert Assist, quality management and workforce management
Where it doesn't
- Numeric pricing is unavailable; plans require contacting sales
- Outbound dialers, AI assistance and WFM require higher tiers
- Cloud deployment only; no free plan is offered
Five9 Intelligent CX Platform — where it wins
- Blended inbound and outbound calling with multiple dialer modes
- Omnichannel chat, email, SMS/MMS, and social messaging
- AI summaries, transcription, agent assist, recording, and reporting
Where it doesn't
- Minimum 50-seat commitment may not fit smaller teams
- Higher tiers require contacting sales for pricing
- Cloud-only deployment limits on-premises requirements
- Zoom Contact Center9.0/10 · Pricing on request
A broad cloud contact center with omnichannel routing, 2,500 integrations, and tiered AI and WFM.
Visit ZoomFull verdict → - Five9 Intelligent CX Platform8.9/10 · Paid
A mature cloud CCaaS for blended voice, digital channels, dialers, and AI assistance.
Visit Five9Full verdict →
More comparisons
All contact center as a service - midmarket software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update