Head-to-head · Contact Center as a Service - Midmarket Software
RingCentral RingCX vs Five9 Intelligent CX Platform
RingCentral RingCX leads on 0 checks, Five9 Intelligent CX Platform on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreRingCentral RingCX · 9.0/10
- Most featuresRingCentral RingCX · 1 of 2
RingCentral RingCX scores higher on our rubric for contact center as a service - midmarket software: 9.0 against 8.9 out of 10; our editors rank them #5 and #7.
RingCentral RingCX is the better fit for teams wanting broad channels and built-in WFM. Five9 Intelligent CX Platform is the better fit for teams needing blended calling and mature controls.
- RingCentral RingCX fits best
Teams wanting broad channels and built-in WFM
- Five9 Intelligent CX Platform fits best
Teams needing blended calling and mature controls
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Side by side
| Feature | RingCentral RingCX 9.0/10 Visit ↗ | Five9 Intelligent CX Platform 8.9/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.0 | 8.9 |
| Ranking | #5 in Contact Center as a Service - Midmarket Software | #7 in Contact Center as a Service - Midmarket Software |
| Best for | Teams wanting broad channels and built-in WFM | Teams needing blended calling and mature controls |
| Pricing model | Paid | Paid |
| Starting price | Not checked yet | $119/seat/mo |
| Free plan | — | — |
| Free trial | — | — |
| Deployment | Cloud, Mobile | Cloud |
| Platforms | Web, iOS, Android | Web |
| Support | Phone, Live chat | Phone, Tickets, Community, Docs, Email · 24/7 |
| Integrations | 50+ integrations | 8 integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features RingCentral RingCX 1/2 · Five9 Intelligent CX Platform 0/2 | ||
| Workforce management | ✓ (best) | Not checked yet |
| Quality management | Not checked yet | Not checked yet |
| Specs | ||
| Supported channels | Not checked yet | Not checked yet |
| Routing features | Not checked yet | Not checked yet |
| Agent limit | Not checked yet | Not checked yet |
| CRM integrations | Not checked yet | Not checked yet |
| Our review | ||
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| Cons |
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| Our verdict | RingCentral RingCX is a cloud contact center platform for teams managing customer interactions across voice and digital channels. It combines inbound handling with outbound campaign dialing, IVR flow design, reporting, and AI features. Its… Read the review → |
Five9 Intelligent CX Platform is a cloud contact-center service for organizations managing voice and digital customer interactions. It supports inbound, outbound, and blended calling with ACD and skills-based routing, IVR, intelligent… Read the review → |
Strengths and trade-offs
RingCentral RingCX — where it wins
- Handles inbound voice and digital interactions across 20+ digital channels
- Includes preview, progressive, predictive, and voice broadcast dialing
- AI workforce forecasting, scheduling, and adherence tools are built in
Where it doesn't
- No free plan is available
- Advanced enterprise capabilities are offered through sales
- Workforce management and reporting may exceed simpler contact center needs
Five9 Intelligent CX Platform — where it wins
- Blended inbound and outbound calling with multiple dialer modes
- Omnichannel chat, email, SMS/MMS, and social messaging
- AI summaries, transcription, agent assist, recording, and reporting
Where it doesn't
- Minimum 50-seat commitment may not fit smaller teams
- Higher tiers require contacting sales for pricing
- Cloud-only deployment limits on-premises requirements
- RingCentral RingCX9.0/10 · Paid
Voice, 20+ digital channels, outbound dialing, and workforce tools in one cloud platform.
Visit RingCentralFull verdict → - Five9 Intelligent CX Platform8.9/10 · Paid
A mature cloud CCaaS for blended voice, digital channels, dialers, and AI assistance.
Visit Five9Full verdict →
More comparisons
All contact center as a service - midmarket software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update