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Head-to-head · Help Desk Software

Zoho Desk vs Zammad

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Zoho Desk #3 in Help Desk Software 9.2/10 Free plan · 15-day trial Free planFree trial✓ 6 of 6 features Visit Zoho Desk
Zammad #16 in Help Desk Software 7.8/10 Free plan · 30-day trial Free planFree trial✓ 6 of 6 features Visit Zammad

Zoho Desk leads on 0 checks, Zammad on 1, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoho Desk · 9.2/10
  • Free planboth
  • Free trialboth

Zoho Desk scores higher on our rubric for help desk software: 9.2 against 7.8 out of 10; our editors rank them #3 and #16.

Zammad leads on included agent seats: 5 versus 3.

Zoho Desk is the better fit for teams wanting broad help desk value. Zammad is the better fit for technical teams wanting open-source help desk control.

  • Zoho Desk fits best

    Teams wanting broad help desk value

  • Zammad fits best

    Technical teams wanting open-source help desk control

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Zoho Desk 9.2/10 Visit ↗ Zammad 7.8/10 Visit ↗
At a glance
Editor score 9.2 7.8
Ranking #3 in Help Desk Software #16 in Help Desk Software
Best for Teams wanting broad help desk value Technical teams wanting open-source help desk control
Pricing model Free plan + paid Free
Starting price ₹420/user/mo Free
Free plan ✓ ✓
Free trial 15 days 30 days
Free trial length 15 days · no card needed 30 days
Deployment Cloud, Mobile Cloud, Self-hosted
Platforms Web, iOS, Android Web, Linux
Support Email, Live chat, Phone, Tickets, Community, Docs · 24/7 Email, Phone, Docs
Compliance SOC 2, ISO 27001, HIPAA, 2FA ISO 27001, 2FA
Integrations 360+ integrations 12 integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Zoho Desk 6/6 · Zammad 6/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ ✓
API access ✓ ✓
Specs
Included agent seats 3 5 (best)
Our review
Pros
  • Free plan includes three user licenses and email ticketing.
  • Supports SLAs, ticket automation, portals, and help centers.
  • Covers web, mobile apps, APIs, and multiple messaging channels.
  • Open-source and self-hosted options support control over deployment.
  • Tickets, SLAs, triggers, schedulers, and a shared inbox cover core support workflows.
  • REST API, Elasticsearch search, AI tools, and broad channel integrations extend its scope.
Cons
  • Free plan is limited to three user licenses and email ticketing.
  • Advanced features are distributed across higher-priced plans.
  • The broad feature set may exceed the needs of narrow support teams.
  • Advanced plans vary by agent limits and feature availability.
  • Self-hosted support contracts are separate from the software itself.
  • Its broad feature set may exceed the needs of teams seeking basic email support.
Our verdict

Zoho Desk is cloud-based help desk software for organizations managing customer support requests across email, social media, messaging, phone, live chat, and web forms. It brings these conversations into a unified support inbox and adds…

Read the review →

Zammad is a web-based help desk and ticketing platform for organizations handling customer and internal support requests. It brings conversations from multiple channels into tickets, provides a customer-facing web interface, and supports…

Read the review →
  1. Zoho DeskHelp Desk Software 9.2Free plan · 15-day trial
  2. ZammadHelp Desk Software 7.8Free plan · 30-day trial

Strengths and trade-offs

  • Zoho Desk — where it wins

    • Free plan includes three user licenses and email ticketing.
    • Supports SLAs, ticket automation, portals, and help centers.
    • Covers web, mobile apps, APIs, and multiple messaging channels.

    Where it doesn't

    • Free plan is limited to three user licenses and email ticketing.
    • Advanced features are distributed across higher-priced plans.
    • The broad feature set may exceed the needs of narrow support teams.

  • Zammad — where it wins

    • Open-source and self-hosted options support control over deployment.
    • Tickets, SLAs, triggers, schedulers, and a shared inbox cover core support workflows.
    • REST API, Elasticsearch search, AI tools, and broad channel integrations extend its scope.

    Where it doesn't

    • Advanced plans vary by agent limits and feature availability.
    • Self-hosted support contracts are separate from the software itself.
    • Its broad feature set may exceed the needs of teams seeking basic email support.
  • Zoho Desk9.2/10 · Free plan · 15-day trial

    A broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.

    Visit Zoho DeskFull verdict →
  • Zammad7.8/10 · Free plan · 30-day trial

    A flexible help desk for technical teams that want open-source control.

    Visit ZammadFull verdict →

More comparisons

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update