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Head-to-head · Help Desk Software

Vtiger Help Desk vs LiveAgent

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Vtiger Help Desk #11 in Help Desk Software 8.3/10 Free plan · 15-day trial Free planFree trial✓ 6 of 6 features Visit Vtiger
LiveAgent #12 in Help Desk Software 8.2/10 Free plan · 30-day trial Free planFree trial✓ 6 of 6 features Visit LiveAgent

Vtiger Help Desk leads on 1 check, LiveAgent on 0, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreVtiger Help Desk · 8.3/10
  • Lowest starting priceVtiger Help Desk · $12/user/mo
  • Free planboth
  • Free trialboth

Vtiger Help Desk scores higher on our rubric for help desk software: 8.3 against 8.2 out of 10; our editors rank them #11 and #12.

Vtiger Help Desk is cheaper to start at $12/user/mo against $15/user/mo.

Vtiger Help Desk is the better fit for small teams wanting CRM-linked support. LiveAgent is the better fit for omnichannel teams seeking a free starting plan.

  • Vtiger Help Desk fits best

    Small teams wanting CRM-linked support

  • LiveAgent fits best

    Omnichannel teams seeking a free starting plan

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Vtiger Help Desk 8.3/10 Visit ↗ LiveAgent 8.2/10 Visit ↗
At a glance
Editor score 8.3 8.2
Ranking #11 in Help Desk Software #12 in Help Desk Software
Best for Small teams wanting CRM-linked support Omnichannel teams seeking a free starting plan
Pricing model Free plan + paid Free plan + paid
Starting price $12/user/mo (best) $15/user/mo
Free plan ✓ ✓
Free trial 15 days 30 days
Free trial length 15 days 30 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Integrations 9 integrations 200+ integrations
Features Vtiger Help Desk 6/6 · LiveAgent 6/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ ✓
API access ✓ ✓
Specs
Included agent seats 10 Not checked yet
Our review
Pros
  • Free One Pilot plan includes email-to-case and two SLA types.
  • Customer portal, knowledge base, automation, and REST API support.
  • Web, iOS, and Android access with broad channel integrations.
  • Covers email, chat, phone, and social media in one help desk
  • Includes SLAs, automation, portals, knowledge bases, and AI features
  • Offers web, iOS, Android, API access, and many integrations
Cons
  • One Pilot is limited to a maximum of 10 users.
  • Listed paid prices require annual billing and are per user monthly.
  • Advanced routing, chat, work orders, and AI require higher tiers.
  • Advanced capabilities require higher-priced paid tiers
  • The free account has limitations
  • The broad feature set may exceed the needs of narrow support teams
Our verdict

Vtiger Help Desk is customer support software for small and medium-sized businesses that need case management connected to a broader CRM environment. It centralizes support intake from email, phone, chat, web forms, customer portals, and…

Read the review →

LiveAgent is a cloud-based help desk for businesses and customer support teams that need to manage email, live chat, phone, and social-media inquiries in one shared or universal inbox. Requests can become tickets assigned to departments…

Read the review →
  1. Vtiger Help DeskHelp Desk Software 8.3Free plan · 15-day trial
  2. LiveAgentHelp Desk Software 8.2Free plan · 30-day trial

Strengths and trade-offs

  • Vtiger Help Desk — where it wins

    • Free One Pilot plan includes email-to-case and two SLA types.
    • Customer portal, knowledge base, automation, and REST API support.
    • Web, iOS, and Android access with broad channel integrations.

    Where it doesn't

    • One Pilot is limited to a maximum of 10 users.
    • Listed paid prices require annual billing and are per user monthly.
    • Advanced routing, chat, work orders, and AI require higher tiers.

  • LiveAgent — where it wins

    • Covers email, chat, phone, and social media in one help desk
    • Includes SLAs, automation, portals, knowledge bases, and AI features
    • Offers web, iOS, Android, API access, and many integrations

    Where it doesn't

    • Advanced capabilities require higher-priced paid tiers
    • The free account has limitations
    • The broad feature set may exceed the needs of narrow support teams
  • Vtiger Help Desk8.3/10 · Free plan · 15-day trial

    A CRM-linked help desk with a useful free plan and broad support workflows.

    Visit VtigerFull verdict →
  • LiveAgent8.2/10 · Free plan · 30-day trial

    A broad omnichannel help desk with a free account and paid plans from $15 per user monthly.

    Visit LiveAgentFull verdict →

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update