Verint Workforce Management vs ADP Workforce Now

Verint Workforce Management9.0Visit ADP Workforce Now9.0Visit

Verint Workforce Management #2 in Workforce Management - Midmarket Software 9.0/10 Pricing on request ✓ 1 of 3 features Visit Verint

vs

ADP Workforce Now #5 in Workforce Management - Midmarket Software 9.0/10 Pricing on request ✓ 1 of 3 features Visit ADP

• Verint Workforce Management fits best

  Contact centers managing omnichannel staffing

• ADP Workforce Now fits best

  Midmarket teams combining WFM with core HR

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Side by side

Feature	Verint Workforce Management 9.0/10 Visit ↗	ADP Workforce Now 9.0/10 Visit ↗
At a glance
Editor score	9.0	9.0
Ranking	#2 in Workforce Management - Midmarket Software	#5 in Workforce Management - Midmarket Software
Best for	Contact centers managing omnichannel staffing	Midmarket teams combining WFM with core HR
Pricing model	Paid	Paid
Starting price	Pricing on request	—
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email	Phone, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, PCI DSS
Integrations	3 integrations	1 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Verint Workforce Management 1/3 · ADP Workforce Now 1/3
Shift scheduling	Not checked yet	Not checked yet
Labor forecasting	✓ (best)	Not checked yet
Mobile apps	Not checked yet	✓ (best)
Specs
Time clock methods	Not checked yet	Not checked yet
Payroll integrations	Not checked yet	Not checked yet
Location limit	Not checked yet	Not checked yet
Our review
Pros	Forecasts demand across voice, chat, email, SMS, and asynchronous work Optimizes schedules using demand requirements and employee preferences Provides intraday alerts, queue analytics, and mobile employee access	Combines scheduling and time entry with HR records, PTO and onboarding Supports time entry through browser, mobile, time clock and kiosk Includes performance workflows, goals, reporting and employee self-service
Cons	Pricing is available only through a contact-sales process Support is listed through email Designed for mid-market and enterprise organizations, not small teams	Pricing requires contacting sales rather than choosing from published prices Some capabilities depend on the selected modules or package configuration Integration information centers on ADP API Central and ADP APIs
Our verdict	Verint Workforce Management is a cloud and mobile workforce management platform for contact centers and other operational teams. It is aimed at mid-market and enterprise organizations that need to coordinate staffing across voice, chat,… Read the review →	ADP Workforce Now brings workforce management into a broader HR and payroll suite for midsize and enterprise organizations. Its range includes employee records, onboarding, benefits administration, performance workflows, time tracking and… Read the review →

Strengths and trade-offs

• Verint Workforce Management — where it wins

  • Forecasts demand across voice, chat, email, SMS, and asynchronous work
  • Optimizes schedules using demand requirements and employee preferences
  • Provides intraday alerts, queue analytics, and mobile employee access

  Where it doesn't

  • Pricing is available only through a contact-sales process
  • Support is listed through email
  • Designed for mid-market and enterprise organizations, not small teams

• ADP Workforce Now — where it wins

  • Combines scheduling and time entry with HR records, PTO and onboarding
  • Supports time entry through browser, mobile, time clock and kiosk
  • Includes performance workflows, goals, reporting and employee self-service

  Where it doesn't

  • Pricing requires contacting sales rather than choosing from published prices
  • Some capabilities depend on the selected modules or package configuration
  • Integration information centers on ADP API Central and ADP APIs

• Verint Workforce Management9.0/10 · Pricing on request

  A specialized contact-center WFM platform for forecasting, scheduling, and intraday control.

  Visit VerintFull verdict →
• ADP Workforce Now9.0/10 · Pricing on request

  A broad HR and workforce suite for midmarket teams that want scheduling and core HR together.

  Visit ADPFull verdict →