ServiceNow Operational Risk Management vs MetricStream

SOServiceNow Operational Risk Management9.0Visit MetricStream8.4Visit

Higher score SO ServiceNow Operational Risk Management #2 in Operational Risk Management Software 9.0/10 Pricing on request ✓ 1 of 6 features Visit ServiceNow

vs

MetricStream #5 in Operational Risk Management Software 8.4/10 Pricing on request ✓ 1 of 6 features Visit MetricStream

• ServiceNow Operational Risk Management fits best

  Enterprises already using ServiceNow

• MetricStream fits best

  Mid-market and enterprise compliance-led risk teams

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	SOServiceNow Operational Risk Management 9.0/10 Visit ↗	MetricStream 8.4/10 Visit ↗
At a glance
Editor score	9.0	8.4
Ranking	#2 in Operational Risk Management Software	#5 in Operational Risk Management Software
Best for	Enterprises already using ServiceNow	Mid-market and enterprise compliance-led risk teams
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web, iOS, Android	Web
Support	Community, Docs	Email, Phone, Docs, Community
Built for	Enterprise	Enterprise, Mid-market
Features ServiceNow Operational Risk Management 1/6 · MetricStream 1/6
Risk assessments	Not checked yet	✓ (best)
Incident management	✓ (best)	Not checked yet
KRI monitoring	Not checked yet	Not checked yet
Controls testing	Not checked yet	Not checked yet
Loss-event tracking	Not checked yet	Not checked yet
Scenario analysis	Not checked yet	Not checked yet
Specs
Deployment model	Not checked yet	Not checked yet
Our review
Pros	Central risk register with scores and response plans Control testing, threshold monitoring, and risk self-assessments Incident capture links root causes to remedial actions	Maps controls and obligations across a broad framework list Automates evidence collection and supports continuous control monitoring Combines assessments, remediation and vendor risk management
Cons	Third-party risk is handled by a separate ServiceNow product Business continuity is handled by a separate ServiceNow product Pricing is available through contact with sales	Its listed scope emphasizes compliance over operational-risk-specific workflows Pricing requires a sales-led needs assessment Framework coverage varies by product and content package
Our verdict	Operational Risk Management gives enterprise teams a central application for identifying, assessing, monitoring, and reporting operational risks and controls. Its core spans risk registers, control self-assessments, control testing,… Read the review →	MetricStream is a cloud-based governance, risk and compliance platform for organizations managing regulatory compliance, enterprise risk, audits, cybersecurity, third-party risk and resilience. Its fit is strongest for mid-market and… Read the review →

Strengths and trade-offs

• ServiceNow Operational Risk Management — where it wins

  • Central risk register with scores and response plans
  • Control testing, threshold monitoring, and risk self-assessments
  • Incident capture links root causes to remedial actions

  Where it doesn't

  • Third-party risk is handled by a separate ServiceNow product
  • Business continuity is handled by a separate ServiceNow product
  • Pricing is available through contact with sales

• MetricStream — where it wins

  • Maps controls and obligations across a broad framework list
  • Automates evidence collection and supports continuous control monitoring
  • Combines assessments, remediation and vendor risk management

  Where it doesn't

  • Its listed scope emphasizes compliance over operational-risk-specific workflows
  • Pricing requires a sales-led needs assessment
  • Framework coverage varies by product and content package

• SOServiceNow Operational Risk Management9.0/10 · Pricing on request

  A cloud risk application for enterprise teams managing controls, incidents, and remediation.

  Visit ServiceNowFull verdict →
• MetricStream8.4/10 · Pricing on request

  A broad GRC platform with strong compliance controls, assessments and remediation workflows.

  Visit MetricStreamFull verdict →