Head-to-head · IT Operations Management Software
ServiceNow IT Operations Management vs Splunk IT Service Intelligence
ServiceNow IT Operations Management leads on 0 checks, Splunk IT Service Intelligence on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreServiceNow IT Operations Management · 9.4/10
- Most featuresServiceNow IT Operations Management · 5 of 6
ServiceNow IT Operations Management scores higher on our rubric for it operations management software: 9.4 against 9.2 out of 10; our editors rank them #1 and #3.
ServiceNow IT Operations Management is the better fit for large enterprises needing governed ITOM. Splunk IT Service Intelligence is the better fit for complex incident and service operations.
- ServiceNow IT Operations Management fits best
Large enterprises needing governed ITOM
- Splunk IT Service Intelligence fits best
Complex incident and service operations
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Side by side
| Feature | ServiceNow IT Operations Management 9.4/10 Visit ↗ | Splunk IT Service Intelligence 9.2/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.4 | 9.2 |
| Ranking | #1 in IT Operations Management Software | #3 in IT Operations Management Software |
| Best for | Large enterprises needing governed ITOM | Complex incident and service operations |
| Pricing model | Paid | Paid |
| Starting price | — | Pricing on request |
| Free plan | Not checked yet | — |
| Free trial | — | — |
| Deployment | Cloud | Cloud, Self-hosted |
| Platforms | Web | Web |
| Features ServiceNow IT Operations Management 5/6 · Splunk IT Service Intelligence 0/6 | ||
| Event correlation | ✓ (best) | Not checked yet |
| Service mapping | ✓ (best) | Not checked yet |
| Workflow automation | ✓ (best) | Not checked yet |
| Application monitoring | Not checked yet | Not checked yet |
| Log management | ✓ (best) | Not checked yet |
| Synthetic monitoring | ✓ (best) | Not checked yet |
| Specs | ||
| Deployment model | Cloud | Not checked yet |
| Our review | ||
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| Our verdict | ServiceNow IT Operations Management brings infrastructure discovery, service mapping, event correlation, observability, log analytics, synthetic monitoring, and automated remediation into a cloud-deployed platform. It is designed for… Read the review → |
Splunk IT Service Intelligence (ITSI) is an AIOps and service intelligence solution for IT operations teams managing complex environments. It brings together application, infrastructure, network, and third-party monitoring data to monitor… Read the review → |
Strengths and trade-offs
ServiceNow IT Operations Management — where it wins
- Combines discovery, service mapping, event correlation, logs, and monitoring
- Automates remediation through workflows and enhanced playbooks
- Prime adds AIOps, event management, analytics, and service observability
Where it doesn't
- Pricing requires a custom quote through sales
- Web deployment may not suit teams seeking other platform options
- Broad enterprise scope may exceed lightweight ITOM requirements
Splunk IT Service Intelligence — where it wins
- Deduplicates, correlates, enriches, and suppresses operational alerts.
- AI summaries and root-cause guidance support episode investigation.
- Broad integrations, service views, automation, APIs, and self-hosted deployment.
Where it doesn't
- Pricing is quote-based and requires a sales conversation.
- No free plan is available.
- Its breadth may exceed the needs of teams with simpler operations.
- ServiceNow IT Operations Management9.4/10 · Pricing on request
A broad cloud ITOM platform for enterprises that need governed automation and observability.
Visit ServiceNowFull verdict → - Splunk IT Service Intelligence9.2/10 · Pricing on request
A deep ITSI platform for correlating alerts, enriching context, and managing service health.
Visit SplunkFull verdict →
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- Dynatrace Infrastructure Observability vs Splunk IT Service Intelligence
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All IT operations management software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update