Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Public Sector Software

SeeClickFix 311 CRM vs Casebook

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score SeeClickFix 311 CRM #5 in Public Sector Software 8.3/10 Pricing on request ✓ 0 of 4 features Visit CivicPlus
Casebook #8 in Public Sector Software 7.9/10 Paid ✓ 0 of 4 features Visit Casebook

SeeClickFix 311 CRM leads on 0 checks, Casebook on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSeeClickFix 311 CRM · 8.3/10

SeeClickFix 311 CRM scores higher on our rubric for public sector software: 8.3 against 7.9 out of 10; our editors rank them #5 and #8.

SeeClickFix 311 CRM is the better fit for cities coordinating 311 requests across departments. Casebook is the better fit for human-services teams managing client cases.

  • SeeClickFix 311 CRM fits best

    Cities coordinating 311 requests across departments

  • Casebook fits best

    Human-services teams managing client cases

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature SeeClickFix 311 CRM 8.3/10 Visit ↗ Casebook 7.9/10 Visit ↗
At a glance
Editor score 8.3 7.9
Ranking #5 in Public Sector Software #8 in Public Sector Software
Best for Cities coordinating 311 requests across departments Human-services teams managing client cases
Pricing model Paid Paid
Starting price Pricing on request —
Free plan Not checked yet —
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Phone, Tickets, Docs · 24/7 Email, Live chat, Phone, Tickets, Docs
Integrations 20+ integrations 4 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features SeeClickFix 311 CRM 0/4 · Casebook 0/4
Service requests Not checked yet Not checked yet
Public portal Not checked yet Not checked yet
Records management Not checked yet Not checked yet
Mobile app Not checked yet Not checked yet
Specs
Deployment Cloud Cloud
Accessibility standard Not checked yet Not checked yet
Our review
Pros
  • Centralizes and routes requests with configurable categories and workflows
  • Detects and merges duplicate requests while managing status and priority
  • Connects resident updates, mapping, analytics, and government-system integrations
  • Configurable intake forms and case-record fields support varied workflows
  • Offline mobile documentation syncs when staff reconnect
  • Plan features include automation, reports, referrals, and audit logs
Cons
  • Pricing requires contacting CivicPlus for a demo and quote
  • Its focus is service requests rather than broader public-sector operations
  • Standard support operates during business hours; 24/7 support is for emergencies
  • Plan prices are not shown alongside the listed tier features
  • Automation and report-writer allowances vary by plan
  • Android availability is indicated in vendor terms, but a current listing is unverified
Our verdict

SeeClickFix 311 CRM brings resident service requests into a shared system for local governments. Requests can arrive through web portals, mobile apps, SMS, agents, and call takers, then be categorized, assigned, prioritized, and tracked by…

Read the review →

Casebook is cloud case-management software for government agencies, nonprofits, and other human-services organizations. It brings intake, client and case records, service planning, referrals, communications, workflows, reporting, and…

Read the review →
  1. SeeClickFix 311 CRMPublic Sector Software 8.3Pricing on request
  2. CasebookPublic Sector Software 7.9Paid

Strengths and trade-offs

  • SeeClickFix 311 CRM — where it wins

    • Centralizes and routes requests with configurable categories and workflows
    • Detects and merges duplicate requests while managing status and priority
    • Connects resident updates, mapping, analytics, and government-system integrations

    Where it doesn't

    • Pricing requires contacting CivicPlus for a demo and quote
    • Its focus is service requests rather than broader public-sector operations
    • Standard support operates during business hours; 24/7 support is for emergencies

  • Casebook — where it wins

    • Configurable intake forms and case-record fields support varied workflows
    • Offline mobile documentation syncs when staff reconnect
    • Plan features include automation, reports, referrals, and audit logs

    Where it doesn't

    • Plan prices are not shown alongside the listed tier features
    • Automation and report-writer allowances vary by plan
    • Android availability is indicated in vendor terms, but a current listing is unverified

More comparisons

All public sector software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update