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Head-to-head · Omnichannel Contact Center Software

RingCentral RingCX vs Intermedia Contact Center

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score RingCentral RingCX #1 in Omnichannel Contact Center Software 9.4/10 Paid ✓ 2 of 5 features Visit RingCentral
Intermedia Contact Center #3 in Omnichannel Contact Center Software 9.2/10 Pricing on request ✓ 2 of 5 features Visit Intermedia

RingCentral RingCX leads on 0 checks, Intermedia Contact Center on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreRingCentral RingCX · 9.4/10

RingCentral RingCX scores higher on our rubric for omnichannel contact center software: 9.4 against 9.2 out of 10; our editors rank them #1 and #3.

RingCentral RingCX is the better fit for omnichannel teams seeking strong value. Intermedia Contact Center is the better fit for teams needing deep supervision and AI.

  • RingCentral RingCX fits best

    Omnichannel teams seeking strong value

  • Intermedia Contact Center fits best

    Teams needing deep supervision and AI

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Side by side

Feature RingCentral RingCX 9.4/10 Visit ↗ Intermedia Contact Center 9.2/10 Visit ↗
At a glance
Editor score 9.4 9.2
Ranking #1 in Omnichannel Contact Center Software #3 in Omnichannel Contact Center Software
Best for Omnichannel teams seeking strong value Teams needing deep supervision and AI
Pricing model Paid Paid
Starting price Not checked yet —
Free plan — —
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Phone, Live chat Live chat
Integrations 50+ integrations 3 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market
Features RingCentral RingCX 2/5 · Intermedia Contact Center 2/5
Voice channel Not checked yet Not checked yet
Workforce management ✓ ✓
Outbound dialer ✓ ✓
AI agent assistance Not checked yet Not checked yet
Interaction recording Not checked yet Not checked yet
Specs
Digital channels Not checked yet Not checked yet
Our review
Pros
  • Voice plus 20+ digital channels in one contact center platform
  • Multiple dialers, IVR design, campaigns, and outbound management
  • AI workforce tools, quality management, recordings, and 250+ reports
  • Omnichannel queues cover voice, email, chat, SMS, and WhatsApp
  • Supervisor tools include monitoring, whisper, barge, and recordings
  • AI supports agent assist, sentiment, summaries, and automated evaluation
Cons
  • The listed $65 starting price requires annual billing
  • Recording retention is listed at 30 days and may vary by package or region
  • Its broad scope may exceed the needs of voice-only teams
  • Pricing is quote-based, so budget comparison requires a sales conversation
  • The broader omnichannel feature set is available in the Elite tier
  • CRM and custom API integrations may require implementation work
Our verdict

RingCentral RingCX is a cloud contact center platform for customer service, sales, and support teams. It brings inbound and outbound voice together with more than 20 digital channels, visual IVR design, campaign dialers, workforce…

Read the review →

Intermedia Contact Center is a cloud-based platform for SMB and mid-market teams managing inbound and outbound customer communications. It combines automatic call distribution, customizable IVR, skills-based and preferred-agent routing,…

Read the review →
  1. RingCentral RingCXOmnichannel Contact Center Software 9.4Paid
  2. Intermedia Contact CenterOmnichannel Contact Center Software 9.2Pricing on request

Strengths and trade-offs

  • RingCentral RingCX — where it wins

    • Voice plus 20+ digital channels in one contact center platform
    • Multiple dialers, IVR design, campaigns, and outbound management
    • AI workforce tools, quality management, recordings, and 250+ reports

    Where it doesn't

    • The listed $65 starting price requires annual billing
    • Recording retention is listed at 30 days and may vary by package or region
    • Its broad scope may exceed the needs of voice-only teams

  • Intermedia Contact Center — where it wins

    • Omnichannel queues cover voice, email, chat, SMS, and WhatsApp
    • Supervisor tools include monitoring, whisper, barge, and recordings
    • AI supports agent assist, sentiment, summaries, and automated evaluation

    Where it doesn't

    • Pricing is quote-based, so budget comparison requires a sales conversation
    • The broader omnichannel feature set is available in the Elite tier
    • CRM and custom API integrations may require implementation work
  • RingCentral RingCX9.4/10 · Paid

    A broad omnichannel contact center with strong workforce, AI, and reporting coverage.

    Visit RingCentralFull verdict →
  • Intermedia Contact Center9.2/10 · Pricing on request

    A supervision-focused omnichannel contact center with routing, workforce tools, and AI.

    Visit IntermediaFull verdict →

More comparisons

All omnichannel contact center software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update